Workforce System Representative - Surrey, Canada - ICBC

ICBC
ICBC
Verified Company
Surrey, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.

If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be


part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Workforce System Representative


Job Title:

Workforce Syst Rep Reference Number: 117724


Location:


Surrey Employment Type:
Temporary Full Time


Hours of Work: 7.5 hr Day Shift (M-F)

Posted Date: 2023/06/02

Position Highlights

We are seeking a 6-months temporary Workforce System Representative to join our Workforce Services team. In this role you

will provide technical support for the department through operation of a workforce management system, updating various

number of various call centers throughout the corporation.


Responsibilities will include:


  • Maintaining and managing employee records through the Workforce Management system
  • Administering and managing staff vacations, shift scheduling, other timeoff requests and assigning extra hours/overtime
  • Acting as a liaison with other departments to ensure employees receive the correct pay and entitlements
  • Reviewing and reconciling time entries between the workforce management system and HRIS system, ensuring applicable
policies are applied.

Position Requirements


To be successful in this role:

  • You excel at interpreting complex systems and procedures
  • You think critically and are able to investigate anomalies as they arise
  • You are able to answer a high volume of inquiries from a variety of stakeholders effectively
  • Prior experience with SAP is an asset
  • Previous experience working in a union environment is an asset.
Customer service is key in the position. You pride yourself on your ability to communicate effectively with all levels in an

organization. Focus on customer service through supporting user self-serve tools, multi-tasking, working under tight deadlines,

as well as attention to detail are all key to your success in this role.

Position Information

This is a hybrid role with two days on-site at the office and three days work from home flexibility.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team

adjustments can be made to help support you in delivering your best performance.
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