Customer Relations Representative - Kawartha Lakes, Canada - City of Kawartha Lakes

City of Kawartha Lakes

Verified Company

Kawartha Lakes, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Brief:

Using a client centered approach, performs support services in an integrated Social Services office for the designated service areas of the City of Kawartha Lakes and County of Haliburton.

Employment Status:

Permanent Full time

Union:

CUPE 855 Inside

Open To:

Internal/External Applicant(s)

Closing Date:

27/04/23

Duration (if temporary):

N/A
Job Title
Customer Relations Representative
Wage $ $31.15 hourly (2023)

Reports To Program Supervisor

Department Human Services

Location Social Services Division

Hours Normal Working Hours 35 hours per week

Other General office environment. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements.

Receive and respond to public enquiries, including applicants, tenants, clients, landlords, vendors and other City staff
Perform intake functions for all programs, completing all related functions including the collection and recording of highly sensitive personal information in compliance with applicable legislation and policies
Receive and process payments: record financial transactions; prepare receipts, cheques and bank deposits
Receive requests and verify eligibility for prescribed benefits as per local policies
Assist with collection of documentation from customers and copying and distribution of materials for staff
Maintain paper and electronic filing systems and the accuracy of information in appropriate technologies
Review incoming correspondence and materials by mail, fax, courier or inperson, obtaining background or additional information as required and forwarding to the appropriate staff
Prepare letters, memos, agendas and minutes as required, ensuring accuracy and completeness
Input and extract data from third party interfaces such as Service Canada, Equifax and Revenue Canada
Provide administrative and clerical support throughout the Social Services and Housing Divisions
Facilitate scheduling of appointments ensuring that required information is requested
Occasional travel is required to attend meetings and training
Perform other related duties as assigned including fanout as part of Emergency Plan

Skills/Education Required

Postsecondary diploma in Office Administration or related education in a human service focused discipline or a related field
Minimum 3 years of related progressive experience, preferably in a municipal environment
Experience in a direct customer service office role
Working knowledge of service delivery processes and mandates
Demonstrated competence in all areas of Literacy and Essential Skills (Reading, Writing, Document Use, Numeracy, Computer Use, Thinking, Oral Communication, Working with Others, Continuous Learning)
Demonstrated mathematical skills at a level sufficient to perform precise, complicated calculations
Demonstrated ability to contribute to and build upon a positive and healthy work environment
Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
Demonstrated customerservice and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
Excellent timemanagement skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
Excellent written communication skills with attention to detail and accuracy
Excellent organizational and administrative skills with the ability to work independently and in a team environment
Ability to demonstrate initiative consistently with commitment to quality improvement
Demonstrated ability to understand and abide by municipal policies and procedures
Must be able to satisfy provincial security protocols
Demonstrated proficiency in Microsoft Office, the internet, and any other related software
Upon a conditional offer of employment, a Criminal Record Check, including a Vulnerable Sector Search will be required

**Applicants must be prepared for skill testing.