Engagement Manager, Lower Mainland - Vancouver, Canada - Doctors of BC

Doctors of BC

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Named as a Best Workplace in Canada for four consecutive years, it's our people and the spirit they bring to the workplace that makes us such a Great Place to Work.

Together, we make a difference so our doctors can make theirs. Join us today

DEPARTMENT:
Engagement, Quality & Improvement (EQI)
The Engagement and Quality Improvement (EQI)

Department works in large part to support the Joint Clinical Committees (JCCs) which include the:
General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC).

EQI is comprised of four centres of expertise:
Primary & Community Care Transformation, Quality Impact, Facility and Community Engagement and JCC Alignment.

Driven by collaborative relationships between the Ministry of Health and Doctors of BC, and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs.

THE TEAM:
Facility & Community Engagement

The Facility & Community Engagement team provides strategic guidance and supports to advance meaningful engagement among and between facility-based and community-based physicians as well as with their health authority, Ministry of Health, and community partners.

THE JOB:
Engagement Manager, Lower Mainland

Reporting to the Director, Facility & Community Engagement, the Engagement Manager, Lower Mainland, will oversee and support the Engagement Partners assigned to the Lower Mainland portfolios by coaching and mentoring the team; optimizing strategies, processes and tools that enable the Engagement Partner role; and, supporting local, regional and provincial issue management.

The Manager will support provincial and regional committees related to physician engagement, and co-develop program strategy, policies and operations for the Facility Engagement and Divisions of Family Practice initiatives where required.

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

Guides, coaches and motivates others.
Assesses developmental needs and engages team members in projects that challenge their skills and abilities.
Provides opportunities for others to learn from experts.
Listens attentively and builds rapport quickly.
Addresses and confronts issues and inappropriate behaviors in a timely and respectful way.
Consults with and informs team in a timely manner before decisions that would impact them are made.
Regularly provides constructive feedback and recognition to team members regarding job performance.

Leading to Deliver (I):

Makes decisions based upon relevant analysis of data and consistently monitors progress towards goals.
Sets realistic service expectations within given constraints and states team expectations clearly to ensure responsibility and accountability is understood.
Maintains composure and remains levelheaded, focused on results, and accountable in all situations.
Evaluates progress and involves team in analyzing strengths and weaknesses in performance.
Meets all deadlines, quality standards and other requirements though successfully focusing team to follow detailed plans and meet set goals.
Ensures decision making aligns with organizational values, goals and strategies.

Leading With Drive (I):

Fosters a team mentality that acknowledges the importance of visions, goals, and deadlines.
Clearly articulates vision and end goals, encouraging questions until clarity is gained.
Uses clear reasoning and rational explanations to subtly yet resolutely influence other's viewpoints.
Effectively communicates information and expectations when delegating responsibilities.

Leading Through Vision (I):

Reflects on successes and failures to extract potential lessons about self, others and the organization.
Focuses on strategic thinking to ensure the path of the desired vision is realistic and constantly monitored to ensure progress.
Immerses self and team in new ideas to ensure continuous learning and progress, encouraging the team to take risks and seize opportunities.
Evaluates progress and continually develops improvements. Participates in change programs by planning implementation activities and feedback systems with other change champions.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough cha