Clerk, Mms Documentation - Oakville, Canada - FCT
Description
Company SummaryCome work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada.
Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.
If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
HERE'S HOW YOU'LL CONTRIBUTE:
- Ensure optimum servicing to our client base by handling calls/requests for service in a friendly and professional manner
- Ensure service standards are being met by processing designated Lender followup in accordance with the applicable program
- Complete all Post Closing followups within the Internal guidelines and elevate any backlogs by the end of the day
- Update MOTION with the appropriate file notes for all deals where followup was performed
- Continuously monitor the followup mailbox and process confirmations and post followup documentation
- Assist with incoming mail and final documentation when required
- Meet and exceed customers' needs and expectations, escalating all issues to the department manager
HERE'S WHAT YOU'LL BRING:
- College or University graduate, would be an asset
- Minimum 6 months customer service related experience
- Strong communications and interpersonal skills
- Detail oriented and proven ability to multitask in a fast paced environment
- Ability to exercise good judgment in protecting confidential information
- Advanced computer skills in MS Office products (Word, Excel and PowerPoint);
- Excellent organizational and time management skills
HERE'S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
- A_s per terms of the employment agreement_
- The Great Place to Work Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces in North America._
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process._
- To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation._
- FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation._
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