Reservations Agent - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sun Peaks Grand Hotel

Verified Company

Sun Peaks, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Proposition:

Physical Requirement:

Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting.

Accountabilities:

Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities and services
Shares knowledge about current pricing and promotions with Room Division Colleagues
Maintains a professional and friendly presence in the Reservations Office
Monitors and responds to extranets requests and bookings
Completes travel agency commissions and monthly destination market reports
Handles customer queries and disputes professionally
Completes all gift certificate and gift card purchases and requests
Acts as the voice of our guests by communicating frequently with the Reservations Supervisor on purchase trends, requests and concerns
Assists the Front Desk as a Guest Services Agent as scheduled or as business levels dictate with check ins, check outs and additional hotel standard special requests as it relates to our guests stay
Acts with professionalism and provides a service standard that elevates the guest experience
Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events
Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns
Drives customer loyalty by building individualized connections with guests
Assists in emergency situations, liaising with other departments and making prompt decisions in the best interest of the guest and hotel
Experience within a Front Office team or equivalent customerfacing role with an understanding of the guest service processes
A working knowledge of hotel systems, specifically Opera would be a strong benefit
Proficiency with computers systems, such as Microsoft Office. Proficiency in typing is considered an asset.
Postsecondary education in hospitality, or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
High degree of attention to detail is beneficial; a selfstarter with a sense of urgency who measures success through task completion would find this roll very rewarding.
Multilingual and strong fluency in English, both written and verbal is a definite asset

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience.

We value innovation and development that contribute to business success and personal growth.

We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.

A sneak peek into some of the perks and benefits our Permanent employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes
3 weeks of paid vacation
Dining discounts within our hotel & resort outlets
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers
Participation in the RRSP and matching DPSP programs
Retail discounts in Resort owned outlets
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities