Back Office Processing Agent - Mississauga, Canada - Finastra USA Corporation

Finastra USA Corporation
Finastra USA Corporation
Verified Company
Mississauga, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Overview:

As our
Responsibilities:
In the life cycle of the loan, you will be trained and support the borrower in a variety of ways including and not limited to:

  • Handling and analyzing incoming communications and ensuring correct distribution to the correct internal departments.
  • Managing all mail merge, as well as reporting requests, including ADHOC requests (daily, weekly, monthly) to record, organize and analyze data
  • Completing and examining requests regarding changes in payment amounts and term for borrowers with student loans, using both internal tools and access to the loan servicing system to complete the requirement from the borrower.
  • Connecting with vendors such as Purolator, Canada Post and will be point of contact for any malfunctions or issues with machines.

Additionally:


  • Complete work adhering to service levels
  • Ability to handle escalations and resolve in a timely manner
  • Works within defined processes, procedures or methodologies and may help determine the appropriate approach to complete a task
  • Identify and implement process improvements
  • Communicate and establish positive working relationships
  • Ability to perform repetitive tasks with a high degree of accuracy
  • Maintains confidentiality to sensitive information

Qualifications:

Required Experience/Skills:


  • Exceptional communication skill set, both written and verbal. (Bilingual French/English an asset but not required)
  • Loves people, problem solving and taking an empathetic approach to finding bestfit solutions.
  • Thrives in a structured, supportive environment which is service level driven, success is measured by standard key performance metrics such as: Attendance, Performance (Productivity/Utilization), Quality (Accuracy)
  • Microsoft Office Suite (Strong Excel and Word Skills)
  • Superior attention to detail, accuracy and problem solving
  • Data Entry Skills wpm)
  • Experience in analyzing data and reporting
  • Experience with letter templating and mail merge
  • Microsoft Access is an asset

Work Requirements:


  • Required to work on site at our Collaboration Hub in Mississauga Avebury Rd, Mississauga
  • Some Flexibility to work from home is available.
  • Flexible and available within business hours: Monday to Friday schedule (7:30 am to 6 pm)
  • Overtime available on Saturdays during peak times.
  • Ability to complete background checks including Credit, Criminal, and Public Safety Verification.
  • Must have held a Canadian Address for at least 5 years as will be required to submit fingerprints to the RCMP for a Government Reliability Clearance.
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