Recreation Assistant Outdoor Programs - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Recreation Assistant Outdoor Programs Permanent- Job Number : 45327The Community and Recreation Facilities Branch is looking for a dynamic, energetic, professional who loves to work outdoors.

Reporting to the Program Coordinator, Outdoor Adventure Experiences, the Program Assistant represents the City of Edmonton and all Outdoor Adventure programs including day camps, providing support to the Outdoor Adventure coordinators, by ensuring the delivery of high quality programs, customer service and equipment maintenance all year round.

The Program Assistant supports staff accountability through the supervision, open communication, guidance/ coaching and demonstrates appropriate documentation and protocol measures.

As well as an Instructor, supports the delivery of a minimum of 5 programs per week.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, this position:

Works outdoors all year round to provide and support Outdoor Adventure Programs : Drop-in, Individual registered and or School/group bookings
Maintains equipment inventory, determines when to order replacements and supports coordinators with new equipment purchases as required
Is familiar with and maintains all equipment that has broken down by appropriately fixing them, i.e. bikes, Kicksleds etc. and ensures equipment for Outdoor Adventure programs are safe, and in good working order, and that Instructors are well versed in the safe use of equipment
Delivers and unloads equipment regularly for programs that take place year round, using City of Edmonton vehicles including trailers
Assists in the creation and implementation of dropin (no fee associated) and registered (revenue generated) programming, in collaboration with team members
Establishes and sets program expectations with staff, as well as provides mentorship, coaching and Instruction
Responds to customer comments and inquiries, providing excellent customer service and mentoring frontline staff to do the same as well as identifies service delivery or customer service issues and provides suggestions on corrective actions to supervisor and follows through or follows up as necessary
Ensures that service levels are being met: staffing levels, service delivery, spaces and booking locations as needed for programs.
Formally evaluates Outdoor Adventure programs: Program and staff evaluation
Ensures that program staff are up to date with safety policies, procedures and required certifications and ensures the appropriate documentation of all safety activities are captured
Responsible for assisting in the interviewing, hiring, and training of all new staff as well as the collection/submission of weekly timesheets.
Assist with market research, program stats, program set up, and creation of program posters
Other related duties as required
Qualifications:
Completion of a minimum of one year of a Degree/Diploma in recreation/physical activity/Recreation Administration or related diploma or degree program
One (1) year of experience working with/leading outdoor recreational programs. 3 years of experience is preferred or an asset
Ability to demonstrate strong leadership and mentorship skills
Must be able to workout outside all year round
Experience with Customer Service
Knowledge of program equipment : Bikes, canoes, skis, snowshoes etc.
Excellent interpersonal and verbal communication skills
Demonstrated ability to communicate effectively both verbally and written with patrons
Computer proficiency including experience with Google Suite (Gmail, Docs, Sheets)
Valid Alberta Class 5 driver's license is required. Obtaining and maintaining a City Driver's permit (Permit B and/or C) may be required can be attained once hired
Standard First Aid and CPR Level C (CPR & First Aid/ AED) is required
Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit

Asset:

Paddle Canada certification
Certification in bicycle mechanics
Experience with RAMS/Intelli database

For more information, please refer to our COVID-19 Vaccination Policy ) and COVID-19 Vaccination Procedure ).

_Up to 1 permanent full-time position_

Hours of Work: 40 hours per week. Some evening and weekend work is required.

The weekly hours