Commercial Manager, Client Services - Mississauga, Canada - FNF Canada

FNF Canada

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance.

We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.

Primary responsibilities:

Supports the Assistant VP and Senior VP Client Services
Directly engages with external and internal clients (External meetings may be required)
Collaborates extensively with Customers, Business Optimization, IT and other teams
Review existing commercial real estate portfolios for risks, threats, and opportunities
Be knowledgeable of market changes in the commercial real estate sector
Responsible for the operational deliverables on key projects
Holds regular meetings with direct reports to provide coaching and mentoring. Complete monthly and Quarterly coaching sessions with each team member
Proactive, regular communication on Service Levels, Volumes, Customer irritants (Responsible for meeting department productivity and quality goals and to advise management of any suggestions for improving process to create efficiencies.)
Administer standard and ad hoc reporting requirements
Proactive management and communication of issues, escalations and impediments related to operational deliverables
Recommend and coordinate required changes based on process analysis.
Responsible for the identification and resolution of errors in processing for all lender programs under your care and control.
Identify and implement opportunities to increase efficiency
Provides supervision to all team members and manages in a manner that motivates, guides and directs employees in FNF Canada values, objectives and performance expectations; maintains a work environment that expects fairness, consistency, respect and approachability while promoting staff participation, team work and positive employee relations

Qualifications:

Minimum of five (5) years of progressive experience in Commercial Real Estate
Minimum of two (3) years' experience in managing and leading a team
Indepth working knowledge of the Microsoft Office Suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio)
Strong team player, positive attitude, takes initiative, and willing to help achieve success
Strong ability to learn quickly, strong customer focus, experience with cross organizational/crossdiscipline delivery partners and adapt to change in business landscape and working environment.
Ability to confirm objectives and drive them according to plan with a minimum supervision.
Excellent written and oral presentation skills, able to present training materials to various levels and groups
Conflict resolution and negotiation skills, superior interpersonal, organizational, and clientfacing skills

Why work at FNF Canada:

Comprehensive salary, bonus and benefits package
Working in a fun, entrepreneurial and dynamic workplace culture
Flexible work/life balance options
Opportunities for professional learning, development and growth

FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company.

Job Types:
Full-time, Permanent

Benefits: