Dispatcher/customer Service Representative - Pitt Meadows, Canada - Gateway Mechanical Services

Gateway Mechanical Services
Gateway Mechanical Services
Verified Company
Pitt Meadows, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for you


The Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians' work orders; dispatching them to ensure Gateway maintains "best in class" service.

This position is temporary with a strong probability of becoming permanent.


What you will be doing:


  • Monitor and organize workflow for the field staff to ensure completion of assigned obligations within established client KPIs
  • Dispatch, update, and maintain work orders to technicians
  • Create work orders for on demand and quoted jobs, issue Purchase Orders
  • Manage all administration required to ensure accurate record keeping and technicians can access information.

Including, but not limited to:
file opening, invoicing, and archiving

  • Provide awardwinning customer service; build quality relationships and make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution

What you bring:

years experience in a similar position

  • Demonstrated Intermediate level knowledge and experience in Microsoft Excel, Word, and other Office products
  • Demonstrated experience analyzing and resolving client issues
  • Demonstrated experience working in a fastpaced environment, as well as a high degree of prioritizing and multitasking skills
  • Demonstrated experience adhering to tight deadlines, particularly in highpressure situations
  • Demonstrated experience to be a selfstarter, with an emphasis in a teamoriented environment
  • Demonstrated written and verbal communication skills

What we can offer you:


  • Employer paid extended health care benefits
  • Employer paid dental benefits
  • RRSP matching
  • Life insurance
  • Health Care Spending Account
  • Employee assistance program
  • Flexible work schedule
  • Competitive salary
  • Great team environment
Join our One Team and you will thrive and grow doing a variety of work with exceptional colleagues in a safe environment
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