Tenant Services Coordinator - Barrie, Canada - Melchior Developments Inc.

Description

Melchior Management 777 Corporation has been providing high quality property management services since 1984, and our service excellence has been reflected in the tremendous growth of our client base.

***: A supportive, service-focused role intended to bolster the operational and administrative requirements of the greater Property Management Department in the pursuit of the overall Company Mission of Service Excellence and Tenant Satisfaction/Retention across the portfolio.


MINIMUM EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma. Postsecondary degree/diploma in Hospitality and/or Administrative Support preferred
• Minimum 23 years involvement and experience in Customer Service, Hospitality, Administration or similar roles preferred
• Proficient on Microsoft office programs, including Word, Excel, Powerpoint and Outlook

DIRECT REPORTS

• Assist in oversite of all Superintendents and Field Staff

KEY CONTACTS:


Internal:

• Office Support Staff, Property Managers, Accounting Department and Leasing Personnel, Superintendents and Field Staff
• Ownership and Senior Management

External:

• Tenants, Contractors, and Service Providers.

WORKING CONDITIONS:

• Normal office environment with irregular field trips to inspect properties and projects as required.
• Regular Tenant and Client interface as required.

KEY SKILLS & RESPONSIBILITES:

• Assists in providing daily Operations management and support to the greater Property Management Team
• Ensuring positive response to the needs and concerns of all Tenants with a mindfulness to meet the Investment objectives of Ownership
• Develop and maintain ethical, professional, and courteous relations with Contractors and Service Providers
• Manages all Tenant Service requests
• Assist with the management and development of all Field Personnel
• Handle the administration and vendor management of all activities related to the physical operation of the property, including, but not limited to: service procurement, fire safety inspections, contract preparation and management, inspections, filing, etc.
• Assist with the management of fiscal activities of the property including, but not limited to: accounts receivable, cell equipment, vacancy tracking, insurance claims, etc.
• Core Management of Tenant Retention efforts and seasonal events
• Interact with all fellow employees, visitors and contacts with poise, etiquette, and diplomacy
• Maintain a calm demeanor in emergencies
• Compose and maintain templates of business letters and various communications, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style
• Speak with tenants, contractors and clients with confidence, using appropriate communication skills/style
• Demonstrate strong initiative and customer service orientation
• Establish and maintain a cooperative working atmosphere among staff
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
• Perform numerical and financial calculations
• Analyze and interpret various types of data to draw conclusions and solve problems
• Assist in responding to and directing all emergency procedures as required
• Establish and execute emergency plans and practice drills
• Miscellaneous project work as assigned
• Other Duties as Assigned

AODA Compliant:

We are an accessible company and will accommodate upon request. Please notify us if you need accommodation in accordance with the AODA rules.


Benefits:

• Casual dress
• Company events
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Barrie, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- property management: 1 year (preferred)


Work Location:
In person