Customer Experience Representative - Saint-Laurent, Canada - Crown Lift Trucks ULC

Crown Lift Trucks ULC

Verified Company

Saint-Laurent, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring a Customer Experience Representative to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs.

Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

PERKS AND BENEFITS

Tuition reimbursement for any program or course of your choice.
Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more.
Pension plan.
Opportunities for advancement and ongoing professional development.

Reporting to the Customer Experience Manager, the Customer Experience Representative is responsible for providing direct support to prospective customers who seek information on Company products and services via phone or internet.

The Customer Experience Representative supports branch sales personnel by gathering information and prequalifying potential sales leads.

THE ROLE

Prequalify customer inquiry and disseminate call information to appropriate salesperson or department.
Log, track, and communicate details of communication with customers.
Follow up with leads and record sales results.
Participate in both branch and corporate training activities.
Make outbound telephone calls and answer incoming sales calls.
Perform other duties as assigned.

KNOW HOW & EXPERIENCE

Fully Bilingual French and English.
A fouryear university degree is desirable for this position.
Must be proficient with computer skills and working knowledge of Microsoft Office programs.
At least 1 year of related experience with material handling equipment is preferred.
Excellent communication and interpersonal skills required.
Relationship building and time management skills.
Selfmotivation with strong problemsolving capabilities.
Strong sense of urgency with the ability to multitask.
Ability to work independently and as part of a team.

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer.