Service Administrator - Surrey, Canada - Genesis Langley

Genesis Langley

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you have what it takes to join one of Canada's Best Managed Companies?
Genesis Langley has an opening for a Service Administrator to join their growing team. If you have a proven track record of success as a Service Advisor and are looking for a fun, positive team environment, we want to hear from you

About the Role:

The Service Administrator plays an integral role in ensuring smooth operations within the Service department.

This position involves managing and coordinating administrative tasks to support the service team, ensuring that customer inquiries, scheduling, and service documentation are handled effectively and meet compliance within manufacturer and company policies and procedures.

Schedule:
Full-Time; Monday to Friday

Remuneration:
$45,000 - $52,000 / year (depending on experience)

What we offer:

Extended Health Care
Dental
RRSP
Employee Assistance Program
Paid time off, etc.

What your day will look like:

Schedule and coordinate service appointments between customers and service technicians to ensure timely repair and maintenance of equipment and vehicles
Process work orders, including the creation, updating, and closing of orders to track and document service activities, time punches and details accurately and in a timely manner
Manage and maintain service records and documentation, ensuring all service activities are logged and customer information is up to date.
Handle customer inquiries and complaints, providing highquality customer service to resolve issues and maintain customer satisfaction.
Generate and issue invoices for services rendered, ensuring accurate billing and timely payment collection.
Prioritize and dispatch work for the shop
Create internal repair orders, to direct service repair on internal or collision inventory
Booking all warranty repair lines while following the warranty guidelines and procedures outlined by the manufacturer
Completing all warranty submissions in an effective manner to the manufacturer, maintaining a 060 day schedule
Follow up on warranty claims to ensure prompt payment
Ensure all warranty related repair correction details are outlined in detail and are available and legible
Use internal repair orders and predelivery inspections/checks to assist in attaining dealership goals and meet reconditioning timelines
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to service advisors and/or technicians.
Effectively work with fellow team members to coordinate correct customer information as to accurately address any customer concerns.
Generates service appointments by following the TAG's retention and business development program.
Prepares a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers.
Conducts after service follow up calls.
Communicates customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file.
Remains abreast on all manufacturer maintenance policies, procedures, schedules, updates, outstanding recalls and campaigns
Remains abreast on industry and market trends

Who you are:

Minimum 1 years of recent experience as a Junior Service Advisor
OEM Brand Dealer experience is preferred
Superior customer service skills with the desire to exceed expectations
Outstanding attention to detail and organizational skills
Valid Class 5 driver's license with a clean driver's abstract
Strong communication skills

About Us:

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 14 major OEM brands through 12 dealerships located across British Columbia.

We have been awarded the
Canadian Automotive Industry Laureate Award for Business Innovation and have also been recognized as one of
Canada's Best Managed Companies since 2017.

Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.

We are in the business of people and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide: