Customer Service Agent - Ottawa, Canada - Medical Council Of Canada

Medical Council Of Canada

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Consider an opportunity with the Medical Council of Canada (MCC)

Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.

Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.

You will be immersed in an exceptional work environment that fosters professional development and work-life balance.

In fact, the MCC is proud to be recognized as a National Capital Region Top Employer for ten years in a row

Customer Service Agent - MCC 360

Full Time Permanent

Ottawa, Ontario, Canada

Hybrid role

As a front-line dedicated support for all our clients, you will be playing a key role in assisting the MCC meet its goals and objectives.

You will be primarily responsible for providing high-quality service to physicians and programs in relation to the MCC 360 program.

What you'll do

Prepare paper packages for mailing to physician participants, including electronic merge and initiation processes
Classify incoming documents, scan and prepare files
Enter patient feedback provided on questionnaires
Participate in quality assurance activities related to business processes and quality of reports
Participate in training of new agents and ensure training syllabus is uptodate

What you need to succeed

Experience:

13 years' experience providing frontline customer service, preferably in an office environment

Technical Skills:

Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems (SalesForce, FluidReview, etc.)
Proficiency using the internet to retrieve information quickly
Experience with user acceptance testing, developing processes, and training considered an asset

Competencies:

Strong interpersonal and customer service skills
Excellent communication and presentation skills
Ability to multitask and work well under pressure with tight deadlines
Ability to maintain confidentiality and to be tactful and discrete
High degree of accuracy and attention to detail
Ability to conduct research and to elicit pertinent information from clients

Education:

Postsecondary education or equivalent experience

Language:

Fluent bilingualism; excellent oral and written skills in both English and French

The perks:

A defined benefit pension plan
A complete benefit package your first day on the job
Three weeks' vacation right off the bat
A company paid holiday closure in December our gift to you
A 35hour work week
Compressed and telework programs
Free onsite parking any day, any time
Free virtual Mobility and Strength & Conditioning classes

Visit our

Careers

page to learn more about the many reasons you can thrive at the MCC.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
**Please note that only those invited for an interview will be contacted.