Guest Services Agent - Vancouver, Canada - Harbour Cruises

Harbour Cruises

Verified Company

Vancouver, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Operating year-round for private charters and catering, Harbour Cruises is Vancouver's leader in boat cruise entertainment.

We are proud to offer Vancouver's only narrated tour of the inner-harbour, and the city's most popular dinner, and luncheon cruises.

In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city.

We are known for our attentive and efficient onboard staff, and professionally prepared cuisine.

We are committed to ensuring that our guests' cruises are events they'll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you're interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

What you will work on
As a
Guest Services Ambassador at Harbour Cruises, you'll get to:

Execute Front Desk, Tours & Concessions Daily Operations
Coordinate daily tour check ins efficiently, being the local expert and main contact person for questions and support on site
Deliver exceptional internal and external guest service with friendly and approachable demeanour
A efficient and professional problem solver & troubleshooter
Liaise with all other Departments for in the daytoday operations to ensure seamless workflow between all aspects of a guest's journey
Ensure efficient scheduling, product development, & operational procedures
Maximize revenue by optimizing reservations scheduling and systems
Reconcile ticket sales and cash deposits and prepares reports or financial settlements
Maintain equipment, supplies and services as required
Confidently utilizes our Tour Bookings and Reservation systems (Tech Savvy
Maximizing and Optimizing our systems)
Work in a tight knit environment with all other team members to ensure seamless customer experience from Arrival to Departure
Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team in a professional manner
Excellent communicator, professional customer service experience with polished verbiage
Fluent in English (Verbal and Written)
Confident, savvy, and efficient user of administrative software programs such as (Microsoft 365, RocketRez, Cardknox etc)
Ability to work in a fast paced and demanding environment, keeping a calm and approachable demeanour at all times
Positive attitude, takes initiative and a team builder

As a
Tour Guide at Harbour Cruises, you'll get to:

Inform and educate, and delight our guests about what Vancouver has to offer as a destination
Provide exceptional hospitality to our guests by being empathetic, and create genuine connections
Be the expert and Go-To for knowledge encompassing our guided tours
Be wellversed with historical, tourist attractions, local gems, and other offerings in Vancouver BC
Deliver engaging, authentic and inform our guests in a clear, concise delivery (Verbal)
Confidently own and be an ambassador of our City and company
Upsell any products (Food and Beverage, Retail, Tours, etc) professionally
Communicate all departments to ensure smooth and seamless experience for our guests
Proactively prepare for the day to day operations (Vessels, daily updates, tour information etc)
Ensure the upkeep, maintenance, and ensure that our vessels and areas are always presentable and in tiptop shape
Assist with setup, break down, and other operational tasks
Willingness and flexibility to work in a team environment with various duties at hand
Additional duties as assigned

What you will bring to the team

Experience working in a Front Desk and fastpaced environment
Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems (Fast Learner)
Strong foundations of accounting and recordkeeping practices (ie. Cash handling, daily sales reconciliation
At least 1 year of previous experience without Travel & Tourism industry
Exceptional communication skills and customer service
High attention to detail (Communications, documentations etc)
Strong verbal, typing, writing technical skills
Familiarity with Microsoft 365, Rocket Rez desired
Highly Organized and capable of multitasking with attention to detail
Performs professionally and calmly under pressure
Passion, a positive attitude, flexibility and always curious to learn more
A natural storyteller, the ability to share facts and information learned in an engaging way
Energetic, passionate, enthusiastic
Excellent and confident communicator (Fluent in English, other languages a PLUS)
Reliable, curious, engaging, informative, and interactive
At least 1 year living