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    Customer Experience Representative - Edmonton, Canada - NAIT

    NAIT
    NAIT Edmonton, Canada

    2 weeks ago

    Default job background
    Temporary Part time
    Description

    In order to ensure your application is received byNAIT for thorough review and consideration, please apply directly through ourCareers site at

    NOTE: This is a temporaryposition ending on or before November 2025 with the possibility of extension.The successful candidate must have availability for varied shifts throughoutthe school year to support business needs.

    This position includes a variety of shifts flexing between thehours of 8am and 5:30pm including movement/shifts between Patricia, Souch andMain campus based on business needs.

    Are you an engaged, customer-focused individual who islooking to work with an energetic team? Are you an independent thinkerwho shows initiative? shop AT NAIT is looking for a creative, professionalindividual to join our team and provide outstanding customer experiences. Weare more than just a bookstore, and not only will you serve those who walk inour doors, you will provide digital course material support and assist infulfilling web and special orders. Our web order support includes processingonline orders as well as the selling of digital resources, and trouble shootingstudent issues. Attention to detail is a must in this role and accuratelyprocessing transactions is of fundamental importance.

    KeyResponsibilities:

  • Process sales and weborders in an efficient manner, modelling accuracy
  • Support the picking andfulfillment of web and special orders
  • Actively engagecustomers by offering support, suggesting items for purchase, answeringquestions, and resolving concerns in a friendly manner.
  • Support the process ofreceiving, counting, tagging, and organizing inventory and customer orders
  • Prepare merchandise forsale and assist in the promotion of products and specials
  • Replenish floor stockand keep team informed of product sell-through observations
  • When helping at thesatellite campuses liaise with Buyers at Main campus to ensure students andstaff needs are met
  • Enact loss-preventionstrategies in order to support a secure shopping environment

    • Skills& Abilities:

  • Ability to work independently when needed
  • Detail orientated and anagile learner with the ability to retain product knowledge and confidentlyassist customers
  • Excellent skills incustomer service, communication, and teamwork
  • The ability to learn andfollow established departmental guidelines and procedures
  • Flexibility withscheduling, including the ability to work increased hours during peak periodsand some evening and weekend shifts
  • Working knowledge of Microsoft Office suite
  • Must be able to lift up to50 lbs. (30lbs often)

    • Qualifications:

  • Acurrent drivers license would be an asset and easy access to a vehicle as ourtwo satellite campuses are difficult to get to on public transit.
  • Must have previousexperience in a retail or customer service environment where focus was onproviding an excellent customer experience
  • Point of Sale experienceis necessary to be successful in the role
  • Completion of grade 12 anda combination of experience and education related to the role

    • Applicants witheducation credentials earned outside of Canada should have their credentialsevaluated by World Education Services or the International QualificationsAssessment Service (IQAS).

    Remuneration : $24, $32,705.71 annually, plus a comprehensive benefits package. (Classification –Customer Service Rep l).

    Thisposition is covered by the Alberta Union of Provincial Employees (AUPE)Collective Agreement.

    Please submit a resume and cover letterto be considered for this opportunity.

    AboutNAIT

    Weare proud to have been named one of Alberta's Top Employers for 13 consecutiveyears. Being part of a community that makes a difference in the lives ofstudents, staff, industry clients and partners, NAIT's culture reflects ourshared values of respect, collaboration, celebration, creativity, andaccountability.

    Peopleare what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health andwellness, work-life balance, recognition, and professional and personal growth.In addition to excellent vacation time, we offer paid time off betweenChristmas and New Year's.

    NAITsupports a flexible work environment, enabling staff to request approval foron-campus, off-site, or hybrid work arrangements based on the nature of therole. Please note that remote positions require employees to reside withinCanada.

    NAITis committed to fostering an environment that supports equity and cultivatesinclusion through our Equity, Diversity, and Inclusion Strategy. We are aproud partner of the Canadian Centre for Diversity and Inclusion and Pride atWork Canada. While we encourage all qualified applicants to apply, only thosebeing considered will be contacted. If you require any accommodations, pleaseconnect with us at

    #LI-JN1 #LI-Onsite

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