Customer Service Agent - Winnipeg, Canada - Calm Air

Calm Air

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Customer Service Agent

Location:
Winnipeg, MB

Status:
Full Time

Start Date:
Immediately

Who We Are

Calm Air International is a regional airline serving the Northern part of Central Canada.

From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.

About the Opportunity

Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.

The sky is the limit

What You'll Get To Do

Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights.

They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
Making and changing flight reservations in the computerized reservation system
Checking in passengers and their baggage
Calculate and charge any additional fees if applicable
Issuing boarding passes, itineraries, and seating assignments as necessary
Assist preboarding passengers to ensure safe movement to and from the aircraft
Provide information on fares, flight schedules and routes in person or over the telephone
Facilitate the safe movement of passengers between aircraft and terminal buildings
Other duties as required

Hours of Work

Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

High school diploma or general education degree (GED) an asset
Ability to learn a computerized reservation system
Basic Computer skills (word, excel, office)
Knowledge of an airline's operations an asset
Must have exceptional customer service skills
Must be able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification
Must be able to attend and complete initial Ground School Training
Preference given to Inuit Land Claims Beneficiaries
Inuktitut language considered an asset

The Benefits of Joining Our Team

We invest time and resources into making sure Calm Air International is as good as the people we hire.

Here are some of the reasons we attract the best people:

Registered Pension Plan starting at 5% matched after one year of employment
Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
Entitled to three weeks vacation after one year
Airline travel and freight privileges
Corporate and family events
And more

If This Sounds Like the Job for You, Contact Us

Please submit a resume in confidence by August 17, 2023, through Dayforce.

We thank all those who apply, but only those selected for an interview will be contacted.