Customer Experience Support Team Member - Woodbridge, Canada - UTG

UTG

Verified Company

Woodbridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under exclusive partnership with Enercare Home Services, serving the Vaughan area, we are seeking a new team member with exceptional customer engagement skills to help close the loop in our sales process.

You should be energetic and passionate about sharing best advice and promoting our services and products to our existing customers.

This is NOT telemarketing or cold-calling This role works directly with our sales team, field personnel and operations.

You will support our award-winning district with business growth, oversight, solutions, achieving goals and ensuring that our customers have the very best customer experience.

Our unique, fun, high energy environment is like no other home services company - we are UTG.

What you should expect:

Lots of support, team spirit and a positive feeling coming to work
An environment that rewards initiative, ideas and trying smart things
To bring an open mind and desire to help us improve our platform and customer experience
Direct customer engagement with existing customers in a fastpaced environment
Creative freedom to develop a 360 solution to customer support and closing open opportunities
From time to time, you will support customer followup and possibly dissatisfaction, so you need to be empathetic and solutionoriented
To help develop informative dashboard reports by understanding workflows, key success indicators (KSI's), interdepartmental performance goals, etc.
Provide key updates and support to the Sales Leader including assistance with collecting information on sales leads, trends and opportunities
Work collaboratively with the other Departments/Installation and Sales to improve deliverables
Work collaboratively with the Sales Leader as a direct support
A young team that rewards fresh eyes, courage and encourages risktaking to improve the business

What you should bring:

Positivity, a growth mindset, fast learner, wit, humour, empathy, and authenticity
Experience and/or degree in customer experience, marketing, business administration or related field
2+ years of experience working in customer experience, inside/outside sales, or in a similar position
Solid communication skills, both written and verbal
English, plus ?
Salesforce and/or CRM, cloudbased software, digital experience
Strong multitasking and time management skills, reliability, commitment, and positive attitude
Committed to providing an exceptional customer experience for both internal and external contacts.
High degree of attention to detail
Ability to prioritize to ensure deadlines are met in a fastpaced environment
Strong organizational skills good judgment
Social Media prowess