Junior Automotive Service Advisor - Kitchener, Canada - Kitchener Nissan

Kitchener Nissan

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HIGHLIGHTS

About Us
Pilla Auto Group represents 3 Nissan Dealerships within the KWCG area.

We offer a performance-driven culture, that focuses on success through teamwork, a passion for excellence, and providing an exception customer experience.

We strive to provide our employees with not just another job, but the start of a career. We offer a "promote from within culture", training, exception pay plans, benefits and perks including employee incentives on vehicle purchase, parts and service

What we offer

Comprehensive pay structure
Group Health Benefit plan
Dealer Group employee appreciation events
Ongoing training and development
Opportunity for advancement within our dealer group

Responsibilities

Greeting customers in a prompt, courteous manner
Answering phones
Booking service appointments
Documenting customer concerns
Communicating with customers regarding servicing requirements
Completing required paperwork to manufacturer standards
Follow up phone calls
Maintain high customer satisfaction rating
Able to work Saturdays and overtime as required
Must possess a professional manner and be customer focused.
Complete all required training as requested
Complete Special-Order Parts calls and appointment bookings
Follow all manufacturer guidelines, policies, and procedures as they relate to the service department
Manage company rental vehicle bookings, paperwork, and vehicle inspections
Track and document denied service work as directed
Maintain the customer service areas, ensuring they are clean of clutter, floor signs are in place, supplies are stocked etc.
Moving cars around the dealership lot
Greeting customers in the drivethru and running Alignment checks
Delivering cars to and from customers
Miscellaneous tasks as required
CDK experience an asset