Cloud Supp Eng Ii - Toronto, Canada - Amazon Web Services Canada, Inc.

Amazon Web Services Canada, Inc.

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fluency in both written and verbal Portuguese

3+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

Work on critical, highly complex customer problems that may span multiple AWS services
Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.
Drive tactical & strategical projects that improve supportrelated processes and our customers' technical support experience.
Write tutorials, howto videos, and other technical articles for the developer community.
As we operate on a followthesun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.

On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone.
You will be provided both selfpaced and instructorled training that help you develop the skills required to be successful in your role
As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.
You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goals

Toronto, ON, CAN

MS or PhD in related field
Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
Demonstrated expertise in systems administration (Linux/Window), network administration
3+ years developer or IOT experience

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

If you would like to request an accommodation, please notify your Recruiter.