User Support Specialist Ii - Vancouver, Canada - Vancouver Police Department

Vancouver Police Department

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

User Support Specialist II:

COMPETITION:
#

TITLE:
User Support Specialist II
**_Classification: _
User Support Specialist II

DIVISION:
Support Services Division

SECTION:
Information & Communication Technology Section (ICT)

UNIT:
Infrastructure & Client Support Services Unit

STATUS:
Regular Full-Time

HOURS OF WORK:
hours, 4 days on/ 4 days off with rotating shifts

SALARY:
Pay Grade 23-$37.12 to $43.82 per hour

Work Site: 3585 Graveley Street, Vancouver B.C.

COMP

END DATE:
_Friday April 12, 2024_**
_"NOT JUST A JOB... A CONTRIBUTION"_
Responsible for responding to a variety of client support and service requests from the Vancouver Police Department.

Essential Duties

Performs tier two (desk side) user support and responds to offhours troubles reports from clients within the VPD;
Handles incidents such as operating systems, desktop software, connectivity, user equipment, password resets and others issues as they arise;
Handles service requests such as new equipment, installs, replacement hardware/software;
Implements a variety of projects in relation to the Service Desk team;
Takes on independent work as needed;
Responsible for identifying patterns in calls and proactively developing solutions;
Other related duties and responsibilities as assigned;

KNOWLEDGE, SKILLS & ABILITIES:

REQUIRED:

Ability to establish and maintain effective working relationships in a team environment
Ability to work with and troubleshoot problems related to the Windows operating system, different business software such as MS Office, Adobe Acrobat;
Ability to work with and troubleshoot problems related to common peripheral equipment;
Strong written and verbal communication skills along with effective time management skills
Ability to use a customer service approach to contribute in a positive way to build cohesive working relationships
Ability to take initiative and work independently

EXPERIENCE:

REQUIRED:

Previous experience working in the computer systems technology field or related environment

PREFERRED:

Previous experience working in a service desk environment

EDUCATION:

REQUIRED:

Diploma in computer systems technology or related discipline at a technical institute or community college

PREFERRED:

IT industry certification such as Microsoft Azure Fundamentals, CompTIA A+, Cisco CCNA.

OTHER REQUIREMENT(S):

Valid Class 5 driver's license
Physical strength and agility, sufficient to meet the demands of the job: lifting, bending, reaching, and carrying, including moving heavy items
All employees must maintain their Enhanced Security Clearance while employed with the Vancouver
Police Department. Enhanced Security Clearances will be renewed every 5 years.

-
Must be a Canadian Citizen or Permanent Resident:

There is no opportunity for remote work. Employees are required to work on-site/in office.

We thank all applicants, only those shortlisted will be contacted.

Selection Process:

The test will account for 60% of overall score
The interview will account for 40% of overall score
We thank all applicants, only those shortlisted will be contacted

This position falls under the jurisdiction of Teamsters Local 3- THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_

Education :
Other trades certificate or diploma

Experience :
Experience an asset