Customer Success Manager - Ontario, Canada - Harris Computer Systems

Harris Computer Systems

Verified Company

Ontario, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Customer Success Manager, you will be responsible for onboarding new customers, and driving their post deployment adoption leading to renewals, expansion, and positive references across the SmartWorks customer base.

Reporting to the Manager of Customer Success, you will contribute to the development and execution of our Customer Success capabilities in order to advance all customers along their customer journey and achieve an enduring customer relationship.

What your impact will be:

Customer Success Focus and Customer Care:

Drive the Customer Success Journey for our Top 15 ARR Accounts, from initial onboarding to product adoption, expansion, advocacy, and ultimately renewal.
Increase IB Sales of our top 15 ARR by:

Increasing product entrenchment
2 Increasing ARR
3 Retaining Customer
4 Managing NPS to Promoter Level

Increase Customer Engagement through:

Onsit Visits
Product Engagements
Own the sales handoff from contract signature to customer onboarding
Drive welcome activities
Assist in renewal management of common offerings
Mitigate risk of churn
Enhance Customer Success processes
Maintain healthy customer engagement levels

Customer Advocacy

Nurture customers and ensure you are advocating their journey by becoming their gotoperson
Deliver insights to help customers optimize the value of the SmartWorks products and improve their overall engagement
Maintain strong customer retention rates aligned with corporate goals

What we are looking for:

3+ years' experience in the Software Industry interacting with clients through Support, Product Management, Consultant, or Sales
Minimum of a Bachelors' Degree or relevant post graduate experience in preferably a technical field such as Computer Science, Electrical Engineering, Computer Engineering, etc.
Hands on, individual contributor and collaborative team player
Willing to travel up to 20% when appropriate and safe to do so
Ability to travel within Canada and the US
Ideally you will have some experience with the utility industry

What we can offer:

3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more

About us:

SmartWorks

empowers utilities to navigate change and unleash the potential of the smart infrastructure.

At SmartWorks we are committed to delighting our customers and we do that by ensuring our customers receive maximum enduring value from their investment in our solutions.

SmartWorks' MeterSense Meter Data Management (MDM) and SmartWorks Compass Data Analytics software solutions are essential components to enable the smart grid by intelligently processing and analyzing the extreme quantities of data produced from Advanced Metering Infrastructure (AMI).