Bilingual Benefits Specialist - Waterloo, Canada - Equitable Life of Canada

Equitable Life of Canada
Equitable Life of Canada
Verified Company
Waterloo, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.


Position Title:
myFlex Benefits Specialist


Reports To:
Manager, Group Administration


Department:
Group Claims and Administration


Term:
Permanent Full Time


Work Arrangements:

We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.


The Opportunity:

We're looking for a bilingual myFlex Benefits Specialist to provide excellent customer service to both external customers and internal partners.

You'll work as part of our centralized team to set-up new business, prepare customized educational material and handle all customer, client and internal partner inquiries.

This is a great opportunity to start your career in the insurance industry at one of Waterloo Regions top Employers


What you will do:


  • Provide proactive, high touch service to Plan Administrators at initial enrollment while also functioning as the main service contact for any subsequent service needs, including resolution of escalated issues
  • Review new issue materials received from a new customer to ensure completeness
  • Set up new business and create plan documents, including contracts and booklets
  • Act as a liaison within head office to manage the end to end processes in the setup and ongoing administration of myFlex groups
  • Prepare customized plan member educational material based on the flex plan options that will be available for each group
  • Provide backup to Group Benefits Administration as needed in the administration of regular groups

What you will bring:


  • Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing
  • Ability to work collaboratively with peers, Small Group Marketing Managers, and other head office operational teams as part of a centralized service model
  • Excellent analytical and creative problem solving abilities, utilizing research skills
  • Ability to handle high volume of work within a fast paced environment
  • Strong organizational skills, multitasking abilities and prioritization skills
  • Aptitude for service
  • Comprehensive understanding of group insurance and the ability to learn new processes
  • Postsecondary education or equivalent combination of education and work experience
  • Bilingual skills (French/English) are preferred

What's in it for you:


  • A healthy worklife balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and companypaid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • A company subsidized cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration


As part of the recruitment/offer process you will be required to provide two professional references (minimum one supervisor and above).

To learn more about Equitable Life, we encourage you to explore our organization.
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