Business Analyst - Winnipeg, Canada - Manitoba Blue Cross

Manitoba Blue Cross

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life's most unexpected and sometimes challenging moments.

This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service.

As an independent and not for profit organization for over 40 years, we provide health, dental, employee assistance, disability, travel and life coverage to over half a million Manitobans.

At Manitoba Blue Cross, our people are the key to our success Consider becoming part of our team of professionals committed to providing exceptional customer service.

Join us as we serve our neighbours to support and strengthen our community.

JOB TITLE BUSINESS ANALYST, CLIENT ADMINISTRATION

REPORTS TO Supervisor, Client Administration

The Business Analyst will work with the Supervisor in regard to all project development, departmental initiatives and improvements to workflows and systems.

Significant responsibilities include working closely with systems development staff to identify and document system requirements for new systems and/or enhancements to existing systems and to provide business perspectives to systems development staff through all phases of the systems development process.

DUTIES AND RESPONSIBILITIES

Participates in systems analysis and requirements definition for new systems and/or enhancements to existing systems.
Identifies and document system enhancement requirements.
Participates in the testing and retesting of new or modified systems prior to final release and /or coordinates testing with other departmental users.
Participates in the coordination, communication, implementation and rollout of system enhancements.
Assists in the development and maintenance of procedure manuals as well as related systems and user documentation for all Client Administration System functions for use by Client Administration staff; translating complex policies, procedures and system terminology into easily understandable formats.
Participates in the training of system users on new Client Administration procedures and systems.
Participates as a member of various project teams for corporate and department projects.
May act as a resource and department liaison for new and large account administration issues.
Assists with the preparation of reports and other documentation as required.
Identifies opportunities for process efficiency improvement in the Client Administration areas and recommends process changes as appropriate.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES

Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
Post secondary degree, certificate, or diploma in Commerce, Business Administration, Business Analyst or equivalent. An equivalent combination of education and 23 years experience in the insurance industry will be considered.
In depth knowledge of Client Administration's workflow, policies and procedures
Strong analytical and problem solving skills with attention to detail.
Exceptional interpersonal skills with ability to deal with all levels within the organization in a team environment.
Strong communication, report writing and presentation skills.
Good technical writing abilities or the ability to acquire such skills through external sources or training.
Above average quantitative methods and mathematical aptitude.
Demonstrated ability to research, analyze, assess and provide options and make recommendations.
Selfdirected, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
Capable of completing industry education programs entailing selfdirected study and the writing of graded examinations. Specific programs include but are not limited to LOMA, CEBS, and ICA. Disciplinespecific study may be required in areas such as project management, communication, etc. Enrollment in, and completion of, such courses will be encouraged and may influence future advancement opportunities.

We offer competitive salary, a generous employer-paid benefits package, hybrid work arrangements, a flex work schedule, generous vacation, and a health and wellness program with an on-site fitness centre.

We are committed to creating a rewarding environment to foster learning and development for our staff.

If you are interested in joining our team, please forward a resume and cover letter, indicating salary expectations, by March 28, 2023.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a p