Abarna Sengottaiyan
Services provided: Customer Support Representatives , Fans - Technical Support , Support - Virtual Assistant Services
About Abarna Sengottaiyan:
10 years of experience as application Maintenance, Bug fixing and Support in C/C++.Developed SQL scripts, which enabled client to access the data and make appropriate decisions
Experience
10 years ofexperience as application Development, Maintenance, Bug fixing and Support in C/C++.
Close interaction with end users to understand requirements, constraints, design and implement solutions accordingly.
Troubleshooting software problems, analyzing root causes, and implementing effective solutions to minimize downtime.
Managing and maintaining servers, ensuring data security and backup processes were robust and reliable.
Collaborating with cross-functional teams to deploy software updates, patches, and system enhancements.
Assisting end-users with technical inquiries, conducting training sessions, and creating user-friendly documentation.
Monitoring system performance and conducting regular system audits to identify vulnerabilities and implement security measures.
Requirement Elicitation from the client along with the impact and feasibility analysis
Understanding the system and coordinate to baseline the Requirement.
Set HLE and communicate the schedule to the client
Preparing the detail design document to fit in the new requested requirements into the system in the most effective manner.
Developing the solution to reflect the new changes.
Proficient in analyzing and translating business requirements to technical requirements and architecture.
Writing and implementing Test cases, System testing, User Acceptance testing, Regression testing and maintaining Requirements Traceability Matrices
Proficient in Defect Management and logging and Tracking of Issues
Developed excel macros to calculate premium based on the data provided for Insurance based client.
Developed SQL scripts, which enabled client to access the data and make appropriate decisions
Worked on power shell script to automate tasks.
Education
Bachelor's in Instrumentation and control systems Engineering
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