ABDISALAM GELLEH

Technology / Internet

Ottawa South, Ottawa

About ABDISALAM GELLEH:

Hello,

My name is Abdi Gelleh in Ottawa Ont and I am looking for technical support job.

Over 20 years of applications, operations support and management experiences.
Excellent communication skills and in training,
Works effectively in a fast-paced, stressful environment, very patient and self-motivated. Works well independently with minimal supervision.

PROFESSIONAL EXPERIENCE

System Anasyst - Netfirms INC 01/16 - 03/2020 part time

Customized small business online stores.
Designedand modify PHP codes.
Tested Application for 3 months.
Created local sites on MS sharepoint and documented clients complaints and error messages for training purpose.
Trained customers for 6 months.
Set up online delivery system - Canada Post/US Post - Ups – FEX.

System Anasyst Asoftnet INC 09/09 - 12/15

Supported Operations and applications processing on Unix HP-
Loaded/monitored Autosys Scheduler for daily, monthly, and yearly jobs..
Analyzed and resolved job Abend to insure online databases availability.
Loaded and monitored jobs processing to control schedulers.
Performed SQL queries to extract data from several tables for reporting.
Designed access DB for problem management.
Designed and maintained operations website for documentation, daily task logs, and escalation procedure.
Designed and maintained operations website for documentation, daily task logs, and escalation procedure. Generated daily, weekly, and monthly reports for management about batch processing Status and system performance.
Supported applications ran under UNIX, HP-UX and Linux operating system.
Loaded Tivoli Scheduler for daily, monthly, and yearly jobs
Created scripts to facilitated daily Batch process. .
Researched, resolved, and communicated resolutions to internal and external users of products via phone or email.

System Anasyst UPS 0 4/07 – 09//09

Supported varies inventory control applications that ran UNIX, Linux platform and Oracle database.
Monitored and setup SAS job processing on UNIX.
Managed admin functionality on Oracle financial.
Created XML files for online application to assisted agents working at UPS sites on new Point-of- Sale application.
Provided Middleware support components and monitored MQ series.
Created scripts that update files then send as remote through FTP.
Collaborated closely with Technical Operations, Product/Project Managers, and Development/QA resources to assist in development and launch of fixes
Setup and scheduled reports on Seagate and Crystal.
Analyzed and resolved job ABEND to insure online databases availability. Loaded and monitored jobs processing to autosys scheduler.
Loaded Tivoli Scheduler for daily and weekly jobs.
Logged ABEND jobs, system error, databases availabilities and hardware Malfunctions. Generated daily, weekly, and monthly reports for management about batch processing Status and system performance.
Worked closely with the developers of applications to advise on changes on system-level.

Application Support Infocrossing Inc 06/01 – 04/07

Supported applications ran under UNIX, HP-UX and Linux operating system.
Loaded Tivoli Scheduler for daily, monthly, and yearly jobs..
Created scripts to facilitated daily Batch process.
Analyzed and resolved abend jobs to insure online database availabilities.
Researched, resolved, and communicated resolutions to internal and external users of products via phone or email.
Designed and maintained operations website for documentation, daily task logs, and escalation procedure. Generated daily, weekly, and monthly reports for management about batch processing Status and system performance.