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Downtown Toronto
Abdur Rahman Abir

Abdur Rahman Abir

Reservations Agent

Tourism / Travel / Hospitality

Downtown Toronto, Ontario

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About Abdur Rahman Abir:

I'm a person with a highly desire to be successful in the hospitality industry.

Experience

RESERVATIONS AGENT (INTERNSHIP)
Chelsea Hotel, Toronto – February 2023 – July 2023


• Assisted guests in making room reservations through Opera PMS
• Up-sold rooms to maximize revenue growth
• Coordinated with other departments including housekeeping, front office, and sales to ensure smooth operations and guests' satisfactions
• Addressed inquiries from guests regarding availability, rates, policies and nearby attractions
• Performed administrative tasks, such as prepared reports including “cancellation reports”, “no show reports”, “pu reports” etc. and processed payments
• Resolved problems and conflicts related to reservations, striving for guest satisfaction
• Delivered exceptional customer service straight from the heart, ensured a positive guest experience
 

FRONT END CUSTOMER SUPPORT
Loblaw Companies Ltd., Toronto, ON – September 2022 - January 2023
• Greeted every customer and provide exceptional customer service to create smile in customer’s faces while leaving
• Maintained the cash registrar and complete every transaction smoothly without any mistakes.
• Resolved customer complaints, guide them and provide relevant information

Education

Flight Services Operations and Cabin Management
Seneca College - Toronto, ON – Graduation in December 2023


• Successfully completed training on creating customer service experience.
• Completed hands on training on service leadership including service recovery
• Basic French terminology
• Social media influences in the hospitality industry
• Airline sales and marketing
• Completed comprehensive training on Amadeus Altéa Reservation Desktop Web
• Attained expertise on airline destinations, both domestic and transborder

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