Adham Ndala

Hello, my name is Adham Ndala and I am a dedicated bilingual customer service professional with a passion for helping others. I am fluent in both English and French and have a proven track record of effectively assisting customers in both languages. With 7 years of experience in customer service, I have developed strong communication skills and an ability to empathize with customers to ensure their needs are met. I am adept at handling inquiries, resolving issues, and providing information about products and services in a clear and professional manner. I am committed to providing top-notch service to all customers, and I am confident in my ability to contribute positively to your team. Thank you for considering my application.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE — PROSTATE CANCER CANADA Toronto, Ontario, January 2018 - March 2018

BILINGUAL PHONE CHANNEL SPECIALIST — TD BANK Markham, Ontario, March 2018 - October 2018

BILINGUAL RETENTION SPECIALIST — MANULIFE FINANCIAL Toronto, Ontario, December 2018 - December 2019

BILINGUAL CLAIMS SPECIALIST — Johnson Insurance (RSA) Richmond hill, ON, December 2019 - December 2020

BILINGUAL CUSTOMER SERVICE AGENT — Fidelity Investments Toronto, ON, December 2020 - May 2024

BA / BUSINESS ADMINISTRATION AND LEADERSHIP — Blackburn College Carlinville, IL, USA