Adith Jagarla

● Worked in IT Service Management as ServiceNow developer for 5+ years.

● Very strong understanding in ITSM modules like Incident, problem, Change and Service Catalog Design.

● Strong in writing client scripts, business rules using in-built ServiceNow Glide APIs.

● Implemented custom email notifications as per client requirements.

● Implemented inbound email actions replacing convolute integrations to expedite the integration proces

Work Experience

Continental Casualty Company| Toronto | 2020 – Present | ServiceNow Developer | Contract

● Worked on ITSM configurations related to designing day to day client requirements.

● Worked on process automation using service catalog regarding onboarding, offboarding users.

● Implemented security hardening using OOTB plugins provided by ServiceNow.

● Worked on REST integrations and implemented a high security mechanism using oAuth 2.0.

● Created dashboards and reports for various departments in the organization.

● Used client scripts and business rules for configurations

● Worked on event registry and automated manual monitoring using scheduled jobs.

● Worked software asset management for coordinating the life cycle of workstations given to employees.

● Worked on a service portal and created widgets.

● Worked on a discovery module creating discovery schedules.                 ManuLife | 2018 – 2020 | ServiceNow Developer | contract

● Work REST integrations using the Out of the box REST API explorer.

● used UI policies and data policies for enforcing the rules on the Form level.

● Worked on client scripts for customizations on User interfaces where the UI policies are not achieving the functionality.

● Worked on instance health reviews and built the functionality in ServiceNow using recommended scripts to maintain the health.

● Used script includes and business rules for calling server-side scripts.

● Worked on building custom notifications for the requirements of the clients.

● Worked on CMDB discovery modules installing the mid server, managing the permissions related to user accounts while accessing the configuration item.          

Bachelors of Technology -JNTUH