Adrian Alberto Castillo Montoya

Skilled Help Desk Support/IT Administrator with more than 10 years of experience in the industry. Highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines and finding creative solutions to eliminate obstacles. 

My experience has equipped me with the necessary tools to succeed in this position: 100% committed to customer satisfaction. Empathy with the User. Ability to work under pressure. Teamwork, Initiative and Proactive. While I am grateful for the opportunities afforded to me in my prior position, I am ready to embark on a new career path that offers new challenges for me to put my skills to use. You may notice a brief gap in my work experience as you review my resume. I resigned from my previous position to move to Vancouver BC. Canada, to accommodate a new career opportunity for me, my spouse, a better quality of life for my two children. I am currently studying an MBA at Canada West University, which has strengthened my management and control skills. I am now settled and ready to take the next steps in my career. 

• IT Infrastructure Manager  on Grupo Coen Mar 2016-Dic 2021 
• IT Manager at CENTROLAC Sept 2015-Mar 2016 
• Support Technician at AIRPAK NICARAGUA/WESTERN UNION                           2004 – Sep 2015 
• I was Teacher at Latinamerican Institute of Computing 1999-2004 

Microsoft Official Course 20410D: Installing And Configuring Windows Server 2012 Newhorizons 2014

Microsoft Official Course 20411D: Administering Windows Server 2012 Newhorizons 2014

Microsoft Official Course 20341B: Core Solutions of Microsoft Exchange Server 2013 Newhorizons 2014

Postgraduate Diploma in Planning & Administration IT Infrastructure at UNICIT

Diploma in Systems Engineering at UCC 1997-2003