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ahmad hattab

ahmad hattab

Service Delivery Manager

Technology / Internet

Montréal, Montréal
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About ahmad hattab:

•I'm a Service Delivery Manager and Certified ITIL foundation bringing 7 years of experience in
B2B/B2C SaaS business with a strong academic background in Software Development.
•I'm goal-driven and customer value focused with strong communication and leadership skills.
I have demonstrated experience in Service Delivery management and Support leadership. I'm a quick
learner, and successful working in both teams and self-directed settings.
•I believe in Systemic approaches, Data, and Customer focus.

Experience

Service Delivery Manager Americas
OneSpan
11/2021 - Present, Montreal, Canada
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Taking accountability for service delivery performance, meeting customer expectations, and driving futuredemand.
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
Leading personnel management, including staff recruitment, performance assessment, training, andmentoring.
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Oversees the overall support process.
Assist Incident Manager with some escalations and following up on corrective & preventive measures.

Education

Diploma in Java Applications Development
Concordia University
2017 - 2018, Montreal, Canada

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