aiswarya lakshmi

Technical Sales Specialist                                                                                      04/2022 to 04/2023

NTT Business Process outsourcing( for the process Cogeco)

• Connect with clients across the country
• Make outbound calls to retain customers. 
• On inbound and outbound sales queues, inform customers about the newest products and services.
• Streamline phone flows, offer first-call resolution, and meet or exceed customer expectations.
• To provide customised solutions, make an effort to comprehend the customer's demands and situation.
• Handle incoming calls and help consumers with their needs, offering the best solution to encourage purchases.
• By educating clients about products and services, you can create a need and carry out company plan that achieves or surpasses financial goals.
• Contacting consumers again to confirm their happiness and to increase sales chances.
• Answer questions from customers accurately and professionally
• Maintain accurate records of customer interactions in the necessary systems.
• Effectively communicate with customers about accounts, products, pricing, promotions, etc.

Technical Buyer                                                                                                    03/2020 to 06/2021

HTIC GOBAL

• To ensure prompt and correct component and material procurement, keep the lines of communication open.
• Organise and oversee logistics with vendors and shipping firms.
• Track the status of each order and, if delays occur, take the required action.
• Prepare the relevant paperwork for customs.
• Review inventory levels and take appropriate action when necessary. Raise corrective actions for defects from suppliers.
• Review engineering requests, get quotes from suppliers, and bargain for the lowest price and delivery.
• To resolve inconsistencies between receiving and billing, collaborate with AP, receiving, and suppliers.
• Maintain and improve the operational relationships with suppliers, and through maximising purchases, help the business remain competitive.
• continuously observe the materials on the shop floor and create better ways to get and manage stock.

Purchasing Specialist                                                                                        07/2018 to 10/2019

GWCC Promo QC   

• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information and pricing.
• Verified products appeared at correct locations in proper quantities.
• Established strong vendor relationships to maintain and support business.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

Operations Manager                                                                                          06/2017 to 03/2018

Shell Oil Company LLC

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Communicate with all managers to ensure progress of staff and goals are understood.
• Build rapport and trust through the effective management of staff.
• Develop and maintain an effective working relationship with the customer to meet employment, as well as business objectives.
• Responsible for the management of temporary staff attending Amazon, and liaising with managers at all levels on staffing.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Attend/manage staff testing on manual handling and health & safety.
• Identified and resolved unauthorized, unsafe, or ineffective practices.

Master in Business Adminitration