Ajay Sharma

A result-oriented brand professional with extensive expertise in spearheading, Customer Service, Credit & Collections, & Banking Management. An effective team player and skilled in handling multiple activities with 15+ years of end-to-end experience in telecom & banking processes. And my expertise lies in operations Enterprise & retail business portfolio. 

Profile 

 Dedicated and versatile professional with 15 years of experience in the Telecom & banking domain. 

 Responsible for giving best customer service to customers. 

 High competence in corporate customer relationship management. 

 Experience in Data Analysis, MIS Preparation and Business Cases. 

 Tracking KBIs and highlighting business performance.

 Able to build and maintain solid business relationships with people on all levels.

 Served in a front-line representative role to minimize and resolve complaints.

 Ensured compliance as per company standards. 

 Analyzed and reviewed reports to ensure correct, complete information and in accordance with department practice. 

 SAP working in Credit & Debit entries, Data Standardization 

 Vendor Management, Capex & Opex approval process 

 Proficient with MS Office 2007/2010, Advance Excel. 

 Very good driving skills with clean record on my G drivers’ license.

Work History 

 July 2015- Oct 2023 Enterprise & Retail Operations Vodafone Ltd India 

 July 2012- Jun 2015 Credit Monitoring Vodafone Ltd India 

 July 2008- Jun 2012 Training & Quality head Vodafone Limited India 

 Nov 205- Jun 2008 Operations Lead Hutchison Essar Pvt Ltd India 

 Dec 2004- Nov 2005 POV In-charge Spice Communications India 

 Sep 2003- Nov 2004 Operations Lead ICICI Bank Ltd India

Academic Qualification 

 April 2003-April 2006 Bachelors of Humanities Punjabi University Patiala 

 April 2002-Mar 2003 Senior Secondary Punjab School Education Board

Certifications & Accolades 

 Trained Security Guard (Canada Guard Security-November 2023) 

 Certified CPR Safety (Canada Guard Security-November 2023 

 Microsoft office Certified Grade-A Computer skills 

 Played Cricket for National Level (Grade A)