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Prince Edward Island
Alana Jose

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About Alana Jose:

Looking for any full time administrative assistant jobs 

Experience

  1. Cashier and Supervisor (Training) - PEI Cannabis.gov, Charlottetown, PEI (August 2021 – Present) 
    • Demonstrated strong customer service skills while serving as a cashier in a fast-paced retail environment.
    • Took on additional responsibilities as a Training Supervisor, providing guidance and support to new cashiers, ensuring they were trained on proper procedures and delivering exceptional service.
    • Managed cash transactions, maintained accurate records, and resolved customer inquiries and concerns effectively.
    • Developed strong organizational and multitasking abilities by handling various administrative tasks, such as maintaining inventory and handling cash reconciliation.
  2. Cashier (Customer Service) - Sobeys, Stratford and Charlottetown (August 2020 – August 2021)
    • Provided excellent customer service by promptly addressing customer inquiries, handling cash transactions, and ensuring a positive shopping experience.
    • Maintained a high level of accuracy in cash handling, including operating cash registers, processing payments, and providing change.
    • Demonstrated strong interpersonal skills by building rapport with customers and addressing their needs and concerns professionally.
    • Developed time management skills by efficiently handling customer flow and maintaining checkout area cleanliness and organization.
  3. Customer Service Representative (Work from Home) - TTEC Corp.(Summer full-time position : May 2021 – September 2021)
    • Showcased exceptional communication skills while providing customer support remotely.
    • Assisted customers with product inquiries, troubleshooting issues, and resolving complaints via phone or online chat.
    • Demonstrated adaptability by quickly learning and utilizing various computer applications and systems to provide efficient and accurate assistance.
    • Maintained a high level of professionalism, patience, and empathy to ensure customer satisfaction.
  4. Program Staff, Community Aider, and Autism Assistant - KidHub, Charlottetown, PEI (January 2020 – August 2020)
    • Assumed multiple roles within the organization, showcasing versatility and adaptability.
    • Provided program support, ensuring smooth operations and assisting with administrative tasks, such as scheduling, documentation, and reporting.
    • Acted as a community aider, assisting individuals in need and fostering a supportive environment.
    • Served as an autism assistant, supporting individuals with autism by implementing strategies, providing assistance, and promoting inclusivity.
  5. Volunteer - Student Social Services, Kuwait ( March 2015 - December 2016)
    • Assisted in creating a conducive and focused learning environment for students facing mental health challenges.
    • Collaborated with a team of volunteers to provide support, guidance, and resources to students in need.
    • Demonstrated strong interpersonal and communication skills by fostering a supportive and non-judgmental environment for students to express their concerns.
    • Exhibited a strong sense of responsibility and empathy while helping students overcome mental issues.

 

Education

Graduated from High School in 2019 (Kuwait)

Graduated from University with a Bachelor's of Business Administration with a specialization in International Business Management and a Minor in Economics in 2023 (UPEI, Prince Edward Island)

 

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