Albert Mirzaie
Services provided: Data Operating System Center
About Albert Mirzaie:
Currently, I have a contract with SOROC Technology and work in the HSBC Bank my contract will end on December 30, 2022
Experience
OBJECTIVE: IT Support Analyst
SUMMARY OF QUALIFICATIONS
Provided Data center solutions for 5+ years, and supporting Server and Storage for 10+ years
Supported on both Linux Enterprise Server operating system (RHEL, Ubuntu ,SUSE Apache spark,) and Microsoft Windows Server (2003, 2008, 2012 and Azure)
Assisted Network team to setup network switching and routing applications for 10, 25, 40, 100 and up to 400 Gb/s
Applied Data Center application Server master list sheet, HP oneview, DCIM Citrix, SAP Lotus Notes & Domino 8.5,
Performed primary operational, monitoring and technical delivery of Data Center Operations Services to both Atria and Cyxtera (Century Link) Data centers such as IBM, Sun Microsystem, EMC,HP, Dell, NetApp, Hitachi, Brocade
Experience in Implementing, operating, configuring, or troubleshooting Server (hardware, operating systems, virtualization) and Enterprise Storage Area (Network SAN, hardware, fabrics iSCSI or Fiber)
Knowledgeable in the use of Used IT Ticketing system software such as, Simple Ticket, OTRS Ticket, OS Ticket and CRM
Strong knowledge on both Linux/UNIX and Windows server operating system
Good communication skills with strong problem solver and analytical skills
EDUCATION
Diploma in Computer Networking Computek Institute of Technology
Diploma in Computer Programming Seneca College of Applied Institute and Technology
CERTIFICATIONS AND TRAINING
Dell Certified Systems Expert, Dell Newmarket, ON 2009
MCSE Certificate, 2011
ITIL Certified (Foundation), 2013
Essentials of Web Development Certificate, SimComs.comGrand Haven, MI 2000
Client Server Programming Certificate, ActE Computer TrainingToronto, ON 1998
TECHNICAL SKILLS
Hardware: Installed and serviced system boards, processors, memory chips, power supplies, video and soundcards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners, modems, cameras, Avaya, IP Office SV8100. Cisco Catalyst 6807-XL Modular Switch CISCO VOIP Phones, Fiber splicing patch panels,BIX and a variety of printers
Operating Systems: Linux enterprise server (RHEL, Ubuntu, SUSE, Apache spark)
Microsoft Windows Server versions (2003,2008,2012 and Azure)
Software: Microsoft Office, Microsoft Networking Exchange, Intune,Azure Iaas,Azure AD,Hyper-V, Active Directory Structures, DAD tools for migration Lotus Notes & Domino 8.5, Small Business Server Windows Servers
Databases :SQL Server, Oracle,DBA
Networking: Optimize network topology MPLS, Cisco, Cisco IOS and XR software, Avaya, Riverbed, Solar Winds, NetIQ AppManager, Wire Shark, MPLS, IPv6, NAC, HSRP, LAN, WAN, DHCP, VMWARE, Load Balancer, Acme, VoIP, SBC, SIP, MPLS, SONET, OSPF,BGP protocols, Firewalls, Checkpoint, Palo Alto Wireless, VMWare service manager ,Service-Now.com,Track it,LiveTime, Remedy ITSM BCM software, Remedy force, Remedy On Demand
Languages: Visual Basic 6, Java, C, Visual C++,Python and Matlab
PROFESSIONAL WORK EXPERIENCE
Desktop Support Engineer 2019 - Present
HSBC Bank Canada Toronto, ON
Imaging Laptops/Desktops with Windows 10 and installing applications using Microsoft SCCM
Migrating email and home drive data to the cloud (Office 365)
Using McAfee full disk drive Encryption software for data and endpoint protection and ePolicy Orchestrator (McAfee ePO) management console
Active Directory, VPN support, deskside support in a windows environment, hardware/software troubleshooting
Migrating users data from their old laptops to their new laptops using USMT
Direct experience configuring and troubleshooting Cisco and Juniper routers and switches
Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process MPLS experience in the Server room
Document internal processes and procedures related to PC deployment projects for HSBC branches in the provinces of Ontario and Quebec in a timely manner
Technical Services Representative 2018 - 2019
Compugen Technology and Services, Richmond Hill.ON
Worked within the framework of each client effectively install the solution in their environment
Troubleshot issues onsite as needed
Assisted in completing pre-project checklists to gather customer/project information needed before going onsite
Verified network connectivity from server to devices/client machine(s)
Backed-up/Restored users data using online Cloud and MS OneDrive technology
Enhance deployment procedures and participate in deployments
Configured server following the specified instructions
Configured client machine(s) with default views
Maintained documentation database for each customer
Windows 10 Deployment Engineer 2018 - 2018
Canadian Pacific Railway, Scarborough, ON
Deployed new laptops to users and migrating the end of life laptops
Assist with Group Policy design and implementation for workstation, Office, and Internet Explorer settings.
Installed and troubleshooting a variety of software packages in a Windows environment
Worked with the technical teams to ensure security certificates are all updated and the certificate database is kept up to date
Administrated SCCM software delivery including various methods
Good knowledge of HP Service Manager Ticketing system
Performed AD migration tools such as Active Directory Migration Tool (ADMT), Quest / Dell, or Binary tree
Data Center Engineer 2013 –2018
IBM Data Center Mississauga, ON
Performed IT hardware upgrades such as installation of network interface cards, server blades, disk drives, memory dual in-line memory module (DIMMs), switch blades
Troubleshooted BIOS\Firmware\OS update where a server has become inaccessible post update
Assisted with building Windows-based operating systems and device configurations
Assisted with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.
Updated IBM asset and licence managements for the existing servers
Performed data centre walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment
Provided onsite support and troubleshooting Windows 10
Provided on-site customer service to clients while working within the data center
Requested data centre NOC hands on assistance only in an emergency situation
Provided on-site vendor support for maintenance, break/fix, and/or upgrades
Understood the data centre’s infrastructure components and supporting tool set
Configured chassis ports for network and storage according to documented procedure
Installed and configured Firewalls, Checkpoint, Palo Alto Wireless
Supported network devices: o Routers: Cisco 7600 series, 2821
PROFESSIONAL WORK EXPERIENCE CONTINUED
Infrastructure Support Analyst 2/2013- 5/2013
Pro-Bel, Ajax,ON
Assigned responsibilities of maintaining the infrastructure of server; both equipment and services to ensure availability of maximum requirements
Handled the tasks of developing and providing information on the metrics of server environment
Performed responsibilities of providing support of virtual environment server like VMWare on a daily basis
Assigned responsibilities of reviewing metric information for the purpose of identifying, recommending and implementing solutions
Performed the tasks of move and procedures of building, reconnect, reconfiguring and maintaining windows servers
Handled responsibilities of supporting and maintaining information technology infrastructure as required
provided first-tier support and troubleshooting for technology products and applications
performed physical set up of desktop hardware and software
Installed of hardware products, cabling, and networking Cable pulling, Fibre splicing patch panels and BIX
Installed and updated firmware for Linux Red Hat and windows server 2008
Used IBM Proventia MX ,Cisco ASA 5500 series firewall and configured Firewalls, Checkpoint, Palo Alto Wireless technologies.
Deskside Support Specialist 1/2013- 2/2013
Allstream, Markham, ON
Deployed Cisco IP Phones in Ministry of Government Services(MGS)
Configured mobile connectivity
Responsible for the development and documentation of recommended standards, procedures, and processes for the operation and maintenance of the data network systems
Supported Cisco VOIP telephone and voice messaging systems
Monitored and reported on Network ,Server performance and patched Cat 5,6A Cables on Network Patch Panel in HUB Room
Configured Cisco/Juniper/Netscreen hardware and ran on Linux and Unix operating systems
Deskside Support Analyst 2012 - 2013
HB Co-operators, Mississauga,ON
Followed the project checklist to complete client setup
Assisted users in configuring Cellphones (iOS,Android,BlackBerry)
Provided repair and maintenance for mobile devices (exclude warranty repair)
Upgraded Domino applications from Domino v6.x to v8.x;
Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Active Directory, Exchange, and Windows.
Installed CISCO VOIP Phones and avaya Phones
Performed application packaging, complex hardware and/or software upgrades to existing equipment
Participated in a desktop/laptop rollout project
Upgraded Linux servers (Stand Guard Anti-Virus ) for end user desktops or notebooks computers
PROFESSIONAL WORK EXPERIENCE CONTINUED
Desktop Support Specialist 2011 – 2012
RBC Royal Bank, Toronto, Ontario
Windows XP to 7 migration, backup and recovery project in the RBC branches within GTA
Performed intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, network related issues
Performed intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, etc.
Supported multiple Linux variants and UNIX based operating systems
Hardware Installation Technician 2010 – 2011
Bank of Montreal, Toronto, Ontario
Improved Windows process and identified, isolated and removed adware, spyware and viruses
Executed systems administration on Windows Server, Active directory Exchange and AQL server
Provided BMO financial group with Desktop Deployment and Windows XP migration
Created and Managed Images software Deployment and software managements
Refreshed Windows XP and updated new security patch
Assisted tech leader to install server and IBM SAS Storage in Loblaw stores
Migrated Windows XP to Windows 7 for more than 2000 users
Hardware Installation Technician 2009 –2010
TD Canada Trust, Toronto, Ontario
Installed Network printers in TD Canada trust branches in GTA and surrounding
Performed testing, security update, software level set and printer driver installation on each workstation in teller line
Provided TD Bank financial group with Desktop Deployment and windows XP migration which
is needed copy OS files to the partitioned hard drive from server
Performed Workstation software imaging
Maintained and upgraded drivers/firmware on Windows server and Linux operating system
Education
Dell Certified Systems Expert, Dell Newmarket, ON 2009
MCSE Certificate, 2011
ITIL Certified (Foundation), 2013
Essentials of Web Development Certificate, SimComs.comGrand Haven, MI 2000
Client Server Programming Certificate, ActE Computer TrainingToronto, ON 1998
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