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Aleksandar Ould Hamoda

Aleksandar Ould Hamoda

Customer Relations Lead at FTMO

Customer Service / Support

Calgary, Alberta

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About Aleksandar Ould Hamoda:

Hard working customer support and sales professional. Bachelor's degree in Marketing.

Fluent in English and intermediate in French.

Located in Calgary, SE

Experience

Customer Relations Lead
● Provided advanced technical support to clients on software and platform related issues,
including troubleshooting and resolving complex technical problems.
● Managed client expectations, provided regular updates on support ticket status and
ensured timely resolution of support requests.
● Analysed and investigated up to 3 per day chargeback disputes, gathered and reviewed relevant information,
and made decisions on disputes based on regulations and policies.
● Worked closely with banks and merchants to resolve chargeback disputes, communicate
with customers and provide timely updates on dispute resolution.

Education

B.Sc. Marketing (Economics), Simon Kuznets Kharkiv National University of Economics, Kharkiv, Ukraine
2012-2016

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