Alonso Rodriguez

Professional experience in general coordination, customer experience, and data entry acquired throughout my roles within the corporate and not-for-profit sectors. Oriented to collaborate with cross-functional teams to support the organization's administrative and operational needs.

Administrative | Artistic Consultant                                                                                        January 2022 – Present

Alonso Rodriguez – Toronto, Canada                           

Provide administrative and musician services for businesses and music projects, including:

• Unleashing Your Awesome - Career Coaching Business (Administrative and Operational Services)     
  • Ensured customer engagement by delivering an optimal experience through proactive communication and using the right internal resources. 
  • Conducted discovery and diagnosis meetings with potential customers. 
  • Worked cross-functionally to ensure ongoing success.
  • Promoted upsell of additional services when needed. 
  • Participated in business reviews and managed relationships with stakeholders. 
  • Acted as the main point of contact, providing support to liaise between customers and the operations team.

• Maiden Canada (Musician and Coordination Services)                                              
  • Guitarist for a premiere tribute band performing songs from Iron Maiden – considered one of the greatest heavy metal bands in the history of popular music.
  • Monitor and promote the band’s concert dates on relevant websites and platforms.
  • Coordinate and assist with merchandising sales and online requests.

Customer Sales Representative | Programs Coordinator                               January 2020 – December 2021

Neilson Park Creative Centre – Toronto, Canada                   

• Worked directly with the Executive Director and Board of Directors. 
• Managed the planning, implementation, and evaluation of the organization's programming year-round classes, workshops and events for children, adults, and seniors. 
• Led monthly Programs Committee. 
• Monitored program enrollment and expenses to ensure the financial viability of courses. 
• Led the onboarding and training process for new staff and instructors.
• Assisted with customer and administrative duties (refunds, staff contracts, payment schedules, etc.)

Finance Coordinator                                                                                                                                        May – July 2020

Humber College’s Centre for Creative Business Innovation (CCBI) – Toronto, Canada     

• Launched the first edition of "Culture's Compass": a 2-day virtual event exploring how the arts and culture industry kept beating during the peak of the Covid-19 pandemic; impacting 500+ attendees.
• Created a projected budget and tracked all project expenses and revenues. Generated payment slips and invoices for a total of 26 participants between guest speakers, panellists and artists involved in the conference. Managed a budget of $20k+

Operations Coordinator (Trader)                                                                      November 2012 - September 2018

Enproyec S.A.C. - Lima, Peru

• Served as the lead point of contact for clients. 
• Managed purchase and post-sales activities for new and existing clients by implementing negotiated terms, tracking payments, and monitoring delivery indicators. 
• Supervised quality checks of materials deliveries to ensure they met the established criteria. 
• Monitored warehouse activities to complete the delivery process efficiently. 
• Analyzed data to identify potential problems and process improvement opportunities. 
• Managed the onboarding and training process for new staff. 
• Generated monthly commercial reports 

Arts Administration and Cultural Management Graduate Certificate

September 2019 – August 2020

HUMBER COLLEGE - Toronto, Canada

Graduated with Honours