amizhthini nakkeeran

An experienced business analyst cum project manager with nearly 5 years of experience in the IT industry managing variety of projects including development of webs based systems, e-commerce platforms to SAAS migrations.

• Prioritized & managed the development of a custom-made licensed software program for tour operators & agents in Ontario, supporting 7 departments with $70K budget, achieving a 65% increase in efficiency and 30% decrease in manual paper-based record keeping for the firm.

• Streamlined processes for 20+ stakeholders leading to successful implementation in 8 months, reducing deployment costs by 10%.

• Orchestrated multiple project teams to deliver the development on time & within budget, resulting in a 25% cost savings.

• Liaised with 15 vendors across 15 locations and coordinated user testing from over 500 customers, drastically increasing satisfaction ratings by 35%.

• Integrated innovative features into the software including automated invoicing & analytical dashboard, driving user satisfaction by 50%.

• Spearheaded a comprehensive training program leading to 90% adoption rate post-deployment.

• Assessed performance of new solution and improved as needed resulting in a consistent 30% increase in revenue over 6 months.

• Implemented change management strategies with stakeholders, minimizing risk & disruption associated with operations transformation by 38%.

• Established a $2M framework in SAP Materials Management module with successful integration and implementation, accounting for 15% efficiency & productivity gain for Crocs Inc. and Puma SE.

• Successfully utilized EDI & XML to integrate flat files and schemas with SAP AIF & middleware systems, resulting in 25% increase in efficiency and automation.

• Deployed accuracy-assessment strategies across master data via custom tools (Attune MDA tool), resulting in 20% data accuracy improvement for client systems.

• Cooperated directly with multi-functional teams (COE, ABAP & BASIS etc.) to develop collective solutions that enhanced customer needs by 20%, improving team productivity and collaboration rate by 15%.

• Optimized integration of SAP MM with EDI, AIF and PI/PO systems on limited SLA timeline to reduce system downtime by 20%.

• Provided expert-level 1st & 2nd level support to customers based on in-depth knowledge of Procurement lifecycle & Warehouse Management Processes, resulting in 20% customer satisfaction increase.

• Reported and addressed SAP system issues, bugs and defects - implementing functional specs & test cases, leading unit tests & integration tests - to raise system stability by 15% with 95% success rate.

•Played a key role in configuring and implementing the FICO module of SAP S/4HANA to the largest telecom service provider in the country, Dialog PLC. Collaborated with other functional teams and effectively communicated project updates and requirements to ensure successful project delivery.

• Programmed and implemented Mysa, a software application to manage properties & corporate tours, resulting in 25% enhancement of efficiency & productivity.

• Developed Trackee, with a mobile App, providing operational transparency & digitizing customer experience on-time; lowered costs by 20%.

• Created the Corporate dashboard software to monitor goal achievements between group of company levels to boost data accuracy by 20% and enhance decision-making.

• Project managed the Dollar Tutor App for students to receive instant help from education communities; achieved 30% higher student satisfaction rating.

• Spearheaded development of Smart regional hospital management system, pharmacy & laboratory management system, Disease history management system and Pregnancy monitoring system for Ministry of Health, Sri Lanka funded by UNDP & adoption enabling 65% increased efficiency in tasks.

• Delivered Educal, an online school management solution for 10+ schools gaining 32% increased efficiency & productivity for clientele.

• Led the development of Cuckoo eats Apps, a mobile based food delivery application and system, for a startup, resulted in 300+ customers acquisition in first month surpassing goal by 50%; grew customer satisfaction/retention rate by 25%.

• Involved in the requirement gathering and documentation for the development of  a logistic system with optimized route-mapping and tracking capabilities and analytical dashboard for One courier in ON, escalating productivity by 60% and cutting costs by 30%.

• Independently project managed 25+ small and medium scale mobile app, software development and e-commerce website projects, and 6+ large scale projects of budget 50k budget; achieved 100% success rate upon implementation.