Ammar Abu Haieh

An inspirational and seasoned senior executive with a proven record of building, managing and growing technology departments and companies. A highly motivated business professional offering over 20 years of managerial and leadership success in various industries such as Big 4 firms, manufacturing, healthcare, and food and beverage in Canada, Qatar, Saudi Arabia, and Jordan. An expert at building new and refining existing technology solutions and their accompanying processes that span the life cycle to deliver value to end-users and other stakeholders. Comprehensive experience in building and directing talented teams to create and deploy cutting edge technologies to streamline processes and increase productivity, customer engagement, customer loyalty, and revenue streams.

ZL Technovation  Burlington, ON, Canada Sep 2017 to Present
TECHNOLOGY INTEGRATION CONSULTANT ZL Technovation is Enterprise Systems (Healthcare) in Canada that focus on platform leverages business. They cover business area such as provider, patient experience, artificial intelligence, design thinking, agility, outcome, physician, nurse.
 

Key Responsibilities:
Preparing IT strategy, roadmap, targets, proposals building and bidding training for leader to win engagement and manage it in a professional and marketing minor.
Managing engagement team from imitation until closer using Agile and project management methodology and tools.
Delivering critical-mission projects within challenging deadlines, budget hours and pulling a resources and SME to achieve the goals.
Review client's information in compare to best practice, compliance, internal regulation, and risk, in addition to company restriction for having new clients and approve it.
Building e-room and database for documents and template for sharing client's information, studies, statics, and documents downloaded from consulting providers like Gartner and Forester.
Serving as a bottom-line contributor who analyzes and refurbishes processes.
Documenting existing process, re-engineer process, change management and transformation.
Preparing policies and procedures manuals as well all documents required during project’s phases.
Running project management role and high level follow up for implementation team and progress.
Handing business data gathering, data analysis, gap analysis, to-be, software selection scenarios, integration architecture.
Utilizing technology to achieve a better data outcome to aid health care sectors, providers, and doctors to reduce the immersive paperwork.
 

Rabwat-Dabouq  Amman, Jordan Sep 2013 to July 2017
TECHNOLOGY INTEGRATION MANAGER & CONSULTANT Established in 2013, Rabwat Dabouq Restaurants is a Private Limited Company based in Amman City, Jordan. The organization operates in the Beverages, Business Support Services, Soft Drinks, Food Retailers & Wholesalers, Specialized Consumer Services, and Restaurants & Bars sectors.
 

Key Responsibilities:
Provided guidance in establishing the organization's technical vision, aligned IT goals versus business goals, designed and implemented IT frameworks, in addition, to leading and overseeing all aspects of the organization's technological development.
Developed and implemented technical infrastructure and business application to support strategic business growth and evolving needs of client Enterprise.
Facilitated the implementation of technology products, servers, networks, points of sale, ERP, policies and procedures.
Prepared and monitored contracts, ensured effective execution of services to meet defined Service Level Agreements (SLAs) with technology vendors and systems integrators.
Served on high level of hosting and consumers welcoming recommended for hotels and high end restaurant customers satisfaction and quality of services to ensure their continuity and loyalty to place keeping them in good hand.
 

Eastern Province Cement Company (EPCCO)  Saudi Arabia July 2011 – July 2013
IT MANAGER & ACTING ERP MANAGER
The Eastern Province Cement Company was established in1985. The company was founded mainly to produce different kinds of Clinker and Cement to cater the need of local and Gulf market.
 

Key Responsibilities:
Oversaw all operations related to Main Data Center in Head Office, IT-Factory, and the DDR site. Reported to the General Manager.
Developed IT risk management and compliance, the TO-BE roadmap report and ensured alignment with the Saudi Arabia Cement Community, Government regulation, internal compliance, and Aramco ISO requirement.
Drove ERP automation and enhancements and implemented best-practice architecture and frameworks.
Ensured optimal technical operations by overseeing all aspects of IT including, system analysis and design, corporate project management, application development, infrastructure management, change management and transformation.
Managed Help Desk operations and provided support to all working systems.
Administered “as-is” status of systems regarding software, hardware and business processes and conducted requirement analysis.
Developed plans for business-driven IT and application development, defined the “as-is” status and the targeted goals along with a roadmap for accomplishing short\long term project objectives.
 

Deloitte,  Qatar-Lebanon-Jordan March 1999 - May 2011
Senior Technology Advisory/Senior IT Consultant Joined the organization as Senior Internal IT Service Advisory, moved on upward career trajectories, to merit promotion to the position of Senior Technology Consultant
 

Designation Chronology:
July 2008 – May 2011: Senior Technology Advisory, Deloitte. M.E.
March 1999 –June 2008: Senior Internal IT Service Advisory, Deloitte. M.E.
key Responsibilities:
Dexterously managed program of projects to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, information technology assessment and gap analysis deployment and management of current and future IT systems for high-end Deloitte clients as well as Internal Deloitte IT service.
Aided in achieving operational efficiencies, cost optimization and transparency by defining an IT shared services operating model, designing IT transformation model/ plan/ template, establishing IT and Information Security policies & procedures as well as facilitating Data Centre & Data Retention Enhancement.
Subject matter expert in establishing and managing governance, transformation, change management, projects, as-is assessment as well as KPI’s.

Bachelor' Degre in Computer information system CIS