Anam Shahzad

I am self-confident, stated with bold mind, good decision-making power. Very independent, even ready to be linked and growing in a group of professionals being cooperative and a supportive team player

Cashier at Fruiticana I Delta, British Columbia
(Duration: Jan 2019-Dec 2019)
 Handling customer inquiries via phone and email, providing product information, resolving issues and ensuring customer satisfactions.
 Collaborated with cross-functional teams to implement new customer service strategies, resulting in a 20% increase in efficiency and a streamlined customer support process.
 Managing customer complaints effectively, resulting in a 95% customer satisfaction rating.
 Assisting in training new staff members on company policies and customer service techniques.
 

Customer Service Representative at Tandoori Flame I Delta, British Columbia
(Duration: Aug 2018-March 2019)
 Welcomed guests and facilitated smooth check-in and check-out procedures, ensuring a positive first impression.
 Addressed guest requests prompt and professionally, enhancing overall gust experience.
 Assisted with daily hotel operations including room preparation and inventory management, ensuring efficient guest services and smooth operation.
 

Customer Service Representative at Golden Beauty & Hair Salon I Lahore,
(Duration: Aug 2017-April-2018)
 I was scheduling appointment for treatment via phone or email etc.
 I was applying hair products such as serum, creaming claying to make good looking hair style.
 I was providing manicures and pedicures treatment to the clients

12th Grade (2012 – 2015)
Board of Intermediate & Secondary Education, Lahore
 

10th Grade (2010 - 2012)
Board of Intermediate & Secondary Education, Lahore