Andrew Lonsbrough

I am a Customer Success Leader who builds organizations, support processes and engaged teams that drive revenue, customer satisfaction and retention 

At Longview Solutions I built their Support Organization from the ground up, meeting all SLA’s and providing 7x24x365 support to 140 Global Clients, similarly, at Canada Post I built the Client Services Team responsible for on-boarding and supporting over 200 Mailers, delivering 300 Documents to 1.7M active users 

I’m looking to work with a small to medium start-up who is about to move to the next level and needs to implement a Customer Success Organization that can not only scale to successfully support anticipated growth but can also be a key differentiator in the Sales Cycle

I am a Customer Success Leader who builds organizations, support processes and engaged teams that drive revenue, customer satisfaction and retention 

At Longview Solutions I built their Support Organization from the ground up, meeting all SLA’s and providing 7x24x365 support to 140 Global Clients, similarly, at Canada Post I built the Client Services Team responsible for on-boarding and supporting over 200 Mailers, delivering 300 Documents to 1.7M active users 

I’m looking to work with a small to medium start-up who is about to move to the next level and needs to implement a Customer Success Organization that can not only scale to successfully support anticipated growth but can also be a key differentiator in the Sales Cycle

Queens School of Business, Ottawa, ON

• LEAD 3.0 Executive Development, 2015
• Operational Leadership, 2009
• Strategic Leadership, 2005