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Andrew Lonsbrough

Andrew Lonsbrough

Director, Customer Success + Support

Technology / Internet

Midtown Toronto, Toronto

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About Andrew Lonsbrough:

I am a Customer Success Leader who builds organizations, support processes and engaged teams that drive revenue, customer satisfaction and retention 

 

At Longview Solutions I built their Support Organization from the ground up, meeting all SLA’s and providing 7x24x365 support to 140 Global Clients, similarly, at Canada Post I built the Client Services Team responsible for on-boarding and supporting over 200 Mailers, delivering 300 Documents to 1.7M active users 

 

I’m looking to work with a small to medium start-up who is about to move to the next level and needs to implement a Customer Success Organization that can not only scale to successfully support anticipated growth but can also be a key differentiator in the Sales Cycle

Experience

I am a Customer Success Leader who builds organizations, support processes and engaged teams that drive revenue, customer satisfaction and retention 

 

At Longview Solutions I built their Support Organization from the ground up, meeting all SLA’s and providing 7x24x365 support to 140 Global Clients, similarly, at Canada Post I built the Client Services Team responsible for on-boarding and supporting over 200 Mailers, delivering 300 Documents to 1.7M active users 

 

I’m looking to work with a small to medium start-up who is about to move to the next level and needs to implement a Customer Success Organization that can not only scale to successfully support anticipated growth but can also be a key differentiator in the Sales Cycle

Education

Queens School of Business, Ottawa, ON

  • LEAD 3.0 Executive Development, 2015
  • Operational Leadership, 2009
  • Strategic Leadership, 2005

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