
Angel Rose Buenaagua
Customer Service / Support
Services offered
I am a highly motivated professional with a postgraduate degree in Business - Marketing and integrated practices, as well as a strong background in Information Technology. My academic journey has provided me with a solid foundation in marketing strategies, campaign development, and product marketing planning. I have also cultivated a deep understanding of computer systems, networking, components, and troubleshooting.
With over 5 years of marketing experience, I bring a wealth of knowledge and practical expertise in developing and executing successful marketing campaigns. My focus on client satisfaction and meeting demanding objectives drives me to approach every challenge with a detail-oriented mindset and a creative touch.
My unique blend of marketing and IT skills positions me as a valuable asset in any organization. I am well-prepared to leverage this diverse skill set to excel in a dynamic new role, driving growth and innovation through marketing excellence and technological proficiency.
Experience
MARKETING PROFESSIONAL | February 2017 - August 2021
Toyota Tacloban Leyte Inc. - Tacloban, City PH
- Managed Toyota's after-sales retargeting marketing efforts through the development, implementation, and supervision of CRM, tactical, digital, and social campaigns. Achieved 90% high success in retargeting lost leads and generating a substantial influx of new leads.
- Consistently ranked as a top-selling agent by leveraging effective sales strategies and building strong customer relationships, leading to the receipt of numerous awards and accolades, including Marketing Professional of the Month, underscoring my consistent ability to exceed and deliver exceptional results.
- Achieved 95% customer satisfaction rate by delivering exceptional customer service, evidenced through feedback and surveys, demonstrating a keen understanding of and dedication to fulfilling customer needs.
- Planned and executed inbound and outbound marketing initiatives, leveraging creative strategies that not only engaged diverse audiences but also resulted in highly effective marketing campaigns yielding a 30% increase in audience engagement.
Education
Post-Secondary Degree in Business - Marketing
Fanshawe College - London, ON CA
2023
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