Anita Yadav

banking domain professional with more than 8 years of experience working as Service and Operations manager , Customer Service Executive for one of The biggest retail bank in India. I am passionate about banking and finance domain and ensuring positive customer experience.

I am a quick learner and a team player. I am also skilled with excellent written and verbal communication.

• Detail-oriented, Customer Service-driven, with more than 8 years’ experience in Banking and Finance domain over various roles such as Operations manager, Customer service executive, Teller Service executive.

• Deep understanding on financial products and services offered in retail banking and recommend solutions based on customer’s need.

• Excellent understanding on savings and retirement products in Canadian market.

• Dynamic and resourceful team player leader and mentor with a passion for creating, building, and delivering exceptional customer service solutions to meet customer requirements while driving company objectives

• Known for excellent interpersonal and presentation skills with ability to build and maintain positive working relationships both internally and externally

• Sound knowledge of banking guidelines and accepted best practices

• Experience handling estate administrations and other banking related claims.

• Working knowledge of Finacle (Banking Software), MS-Office (word, excel, powerpoint, Outlook)

• Strong verbal and written communication

MBA in Human Resource Management from Pondicherry university in India