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Anshu Jha

Anshu Jha

Post graduate-IT Business Analyst

Engineering / Architecture

New Canada, Nova Scotia

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About Anshu Jha:

Results-oriented IT Business Analyst proficient in driving business process improvement and delivering effective solutions for complex challenges. Skilled in requirements gathering, use case diagrams, UI design, and UX principles. Experienced in documenting business requirements and system specifications. Adept at leveraging business acumen, technical expertise, and strategic analysis for valuable insights. Known for facilitating productive meetings, fostering collaboration, and optimizing processes for continuous improvement.

Technical Skills: MS Visio, MS Project, MS Office, MS Access, Zoho CRM, VBA, Jira, Bitbucket, Python, Git, Zendesk, Confluence. Strong understanding of agile methodologies and SDLC.

Passionate about staying current with industry trends, attending conferences, and promoting diversity in tech. Proven track record of implementing process improvements, driving cost savings, and exceeding client expectations. Ready to contribute expertise, dedication, and drive to a new organization's success.

Experience

Experienced and versatile professional with expertise in IT-Business Analysis, Customer Service, and Business Analysis roles. Proven track record in gathering comprehensive business requirements, conducting gap analysis, and implementing process improvements. Skilled in facilitating stakeholder meetings and ensuring clear communication of project objectives. Proficient in using Excel and VBA macros for automating manual processes and improving efficiency. Adept at exploratory testing, defect identification, and creating detailed test reports. Exceptional customer service abilities focused on resolving queries and ensuring high customer satisfaction—collaborative team player with a keen eye for identifying opportunities for process optimization and continuous improvement. Strong analytical, problem-solving, and communication skills contribute to project success and business growth.

Education

Post Graduate Certificate in IT: Business Analysis from NBCC Fredericton, Canada, completed from Sep 2022 to Apr 2023.

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