April Wong

In my current role, I oversee table games activity, support dealers, assist with guest concerns, and ensure full compliance with AGLC Terms & Conditions. I am relied upon to track table openings and closings, prepare reports, support scheduling, and maintain operational accuracy throughout each shift. My ability to remain composed, make sound decisions, and resolve issues effectively has consistently contributed to smooth, efficient gaming floor operations.

Table Games Floor Supervisor

Yellowhead Casino – Pure Gaming | Edmonton, AB | 2021 – Present

Supervise daily table games operations, assist dealers, and ensure all tables adhere to AGLC Terms & Conditions and internal casino policies.

Respond to guest concerns, investigate issues, and escalate matters to management when required.

Support scheduling functions, table opens/closes, and tracking of daily operational logs.

Assist with dealer performance oversight, coaching, training opportunities, and adherence to expected service standards.

Maintain working relationships with advisors, charity workers, and volunteers to ensure smooth coordination of casino events.

Prepare shift documentation, reports, and communication updates for management using Microsoft Office Suite.

Demonstrate strong judgment, problem-solving, and conflict-resolution skills in a fast-paced, high-pressure environment.

EDUCATION

Bachelor of Business Administration – Human Resource Management (Co-op)

Northern Alberta Institute of Technology (NAIT)
Expected Completion: May 2028

Includes 12-month co-op work experience

Coursework includes: Employment Law, Labour Relations, Organizational Behaviour, HR Practices, HR Systems, Recruitment & Selection

Diploma in Business Administration – Human Resources Management

Northern Alberta Institute of Technology (NAIT) – Edmonton, AB
Graduated: May 2025

Office Administration Assistant Certificate

Robertson College – Edmonton, AB
Graduated: July 2020