Arjun Kohli

General manager at collision center 

……….

Collision Centre General Manager
Freedom Ford - Edmonton, AB
December 2022 to December 2023
• Responsibilities:o Scheduled regular random audits to ensure compliance in all areas in and around the operationsincluding Customer Service, Loss Prevention, and Health and Safetyo Oversee a yearly business planner, attended monthly meeting and conference calls with the CEO.o Completed all human resources including payroll, location transfers, salary changes, and health andbenefit plans.o Determined estimates on damage and repair through comparison and evaluation of differentmethodologieso Reviewed facts of matter and ensured all claims featured only related damageso Worked with customers on negotiation and plans for cost of up-sell itemso Evaluated, approved, and monitored repair orders with technicianso Counseled customers on repair plans and followed up with customers for feedbacko Managed and negotiated claims for approvals with various insurance companies with their specificguidelines of approvalso Hiring and terminating employees. Work seclude and load maintaining of the current staff
General Manager
CARSTAR MILLWOODS - Edmonton, AB
July 2019 to April 2022
• Responsibilities:o Scheduled regular random audits to ensure compliance in all areas in and around the operationsincluding Customer Service, Loss Prevention, and Health and Safetyo Oversee a yearly business planner, attended monthly meeting and conference calls with the CEO.o Completed all human resources including payroll, location transfers, salary changes, and health andbenefit plans.o Determined estimates on damage and repair through comparison and evaluation of different
methodologieso Reviewed facts of matter and ensured all claims featured only related damageso Worked with customers on negotiation and plans for cost of up-sell itemso Evaluated, approved, and monitored repair orders with technicianso Counseled customers on repair plans and followed up with customers for feedbacko Managed and negotiated claims for approvals with various insurance companies with their specificguidelines of approvalso Hiring and terminating employees. Work seclude and load maintaining of the current staff
Manager/Sr appraiser
CARSTAR EDMONTON WEST - Edmonton, AB
August 2013 to June 2019
* Responsibilities:o Scheduled regular random audits to ensure compliance in all areas in and around the operationsincluding Customer Service, Loss Prevention, and Health and Safety o Oversee a yearly business planner, attended monthly meeting and conference calls with VP of sales. o Completed all human resources including payroll, location transfers, salary changes, and health andbenefit plans.o Determined estimates on damage and repair through comparison and evaluation of differentmethodologieso Reviewed facts of matter and ensured all claims featured only related damageso Worked with customers on negotiation and plans for cost of up-sell itemso Evaluated, approved, and monitored repair orders with technicianso Counseled customers on repair plans and followed up with customers for feedbacko Managed and negotiated claims for approvals with various insurance companies with their specificguidelines of approvalso Hiring and terminating employees. Work seclude and load maintaining of the current staff
REGIONAL MANAGER
KELWOOD FINANCIAL SERVICES DBA SPEEDY CASH - Edmonton, AB
April 2013 to August 2013
* Responsibilities:o Responsible for three (3) regions and all operating storeso Responsible for all operational practiceso Maintained monthly budgets and goalso Complied with all marketing campaigns and promotionso Responsible for hiring, coordinating, and disciplining store managerso Made weekly visits to individual stores to make sure the stores are presentable, and all othercompliance were adheringo Produced monthly reporting to senior management
OPERATIONAL MANAGER
DIRECT ENERGY - Edmonton, AB
August 2009 to April 2013
* Responsibilities:o Travelled between districts to implement sales training, weekly meeting with managers to develop abetter business plano Responsible for the day-day operation, provided instructions, allocated monthly work areas to each
location, overlooked managers, maintained a safe and healthy work environment.o Assisted managers in surpassing the allocated weekly and monthly sales targeto Responsible for all policies, procedures, compliances and controls, including stock control to ensurelocation shrink is within company guidelineso Scheduled regular random audits to ensure compliance in all areas in and around the operationsincluding Customer Service, Loss Prevention, and Health and Safetyo Oversee a yearly business planner, attended monthly meeting and conference calls with VP of sales.o Completed all human resources needs for each location including payroll, location transfers, salarychanges, and health and benefit plans.

Master's Degree in Business
Bachelor's Degree in Engineering
AEC / DEP or Skilled Trade Certificate in Electrical Engineering Technology

Chartered Insurance Professional (CIP)
Six Sigma Green Belt
Project Management Professional (PMP)
I-car platinum