Arsene kuseka

As a foundational Computer Network Engineer, I am consistently striving for continuous improvement. I am a quick learner, self-reliant, and deeply passionate about technology. My ambition and curiosity drive me to excel, and I thrive in collaborative environments. I am open to opportunities within the IT sector, eager to leverage my expertise with unwavering dedication to the company's excellence. I maintain a positive outlook while staying grounded in reality.

FROM APRIL 2017 TO DECEMBER 2020 CUSTOMER SUPPORT AGENT, AUTODOC GMBH Odessa Ukraine Proactively delivering precise and efficient information regarding the compatibility of spare parts and resolving emerging issues faced by the company's clients. These tasks are conducted with the utmost professionalism, utilizing platforms such as Zendesk and Genesys, whether via telephone or email.

TECHNICAL SUPPORT (HELPDESK), AUTODOC GMBH Odessa Ukraine Proactively troubleshooting and maintaining IT equipment, including both hardware and software, as well as managing network levels 1, 2, and 3. Proficient in configuring and managing network infrastructures, including LAN, WAN, and TCP/IP, ensuring robust and secure communication channels. Skilled in creating and managing user accounts using Microsoft Admin and Microsoft Active Directory, maintaining organizational efficiency and security.

FROM JUNE 2022 TO AUGUST 2022 RECEPTIONIST, RESIDHOME HOTEL Buressur Yvette France Welcoming travelers upon their arrival at the establishment, providing them with comprehensive information about their stay, including access times and available activities. Addressing any inquiries they may have, and ensuring a smooth check-out process by issuing invoices for their accommodation upon departure. 

FROM SEPTEMBER 2022 TO MAY 2022 CUSTOMER SUPPORT AGENT GROUPE UP (Up COOP) Gennevilliers France Responsible for maintaining and enhancing positive relationships with clients, as well as managing quality more effectively. Addressing customer expectations and resolving issues in the event of complaints. Managed customer complaints and inquiries through incoming and outgoing calls or emails using tools such as Zendesk, Diabolocom, Teams and others. Collaborated with the works council to assist in purchasing vouchers for their employees, while also ensuring after-sales service. Additionally, handled order entries using tools such as AS400, Excel and RSI.

FROM SEPTEMBER 2012 TO JUNE 2016 POPOV ODESSA NATIONAL ACADEMY OF TELECOMMUNICATIONS, BACHELOR'S DEGREE IN TELECOMMUNICATIONS ENGINEERING, TELECOMMUNICATIONS SYSTEMS AND NETWORKS. 
Final Year Project: Study and Configuration of Virtual Links (VLAN and VPN) within a Company. This project involved an in-depth analysis and implementation of virtual local area networks (VLANs) and virtual private networks (VPNs) to enhance the network infrastructure of a company. 
The scope of the project included: 
 Network Segmentation and Security 
 Remote Access Solutions 
 Technical Documentation 
 Performance Optimization 
 Skills Demonstrated…

FROM SEPTEMBER 2016 TO JUNE 2018 POPOV ODESSA NATIONAL ACADEMY OF TELECOMMUNICATIONS, MASTER IN INFORMATION AND COMMUNICATION NETWORKS 
Final study project: Improving quality of service (QoS) in SDN networks. This project focuses on enhancing the quality of service (QoS) within Software-Defined Networking (SDN) environments. 
The scope of the project included: 
 QoS Optimization 
 SDN Controller Configuration 
 Network Monitoring and Analysis…