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Arunya Benciger Raj

Arunya Benciger Raj

Business Analyst

Customer Service / Support

Scarborough, Ontario

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About Arunya Benciger Raj:

Detail-oriented business analyst with a background in production scheduling, document management, and customer order management. Able to effectively coordinate with consumers and production to guarantee precise forecasting, order fulfilment, and costing. Proficient in managing client profiles, materials planning, and data analysis with SAP MM and Excel. demonstrable experience increasing process effectiveness in hectic settings.

Experience

Sales Advisor 

Club Demonstrations (Costco), Markham, ON | Jan 2023 - Mar 2024 

- Processed and managed customer orders, ensuring the accuracy of requirements and delivering exceptional service. 

- Maintained and updated customer profiles and records, supporting a seamless customer experience. 

- Collaborated with cross-functional teams to ensure the timely resolution of any issues related to product availability, order fulfillment, and pricing. 

- Achieved sales incentives twice for exceeding sales targets.

SAP MM Engineer 

Hofincons International, Hyderabad, Telangana | Nov 2018 - Mar 2021 

- Managed external customer orders, ensuring all material requirements and documentation were accurate and up-to-date in SAP MM. 

- Developed and maintained customer profiles, entered sales orders, and updated pricing lists in SAP applications. 

- Coordinated with procurement, planning, and sourcing teams to ensure accurate costing for materials, meeting production and customer demands. 

- Liaised between customers and production teams to resolve capacity, schedule, and priority changes. 

- Reduced order fulfilment delays by improving forecasting and addressing production bottlenecks. 

- Ensured compliance with ISO standards and Lean principles for efficient material flow and production processes.

Education

Post Graduate Diploma in Global Business Management

Fleming College, Peterborough, ON | 2021-2023 

Master of Engineering in Power Electronics & Drive

Anna University, Chennai, India | 2010-2012 

Bachelor of Engineering in Electronics and Communications

Anna University, Chennai, India | 2006-2010 

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