ARUORIWO AUDU

I am a seasoned banker with over 10 years experience in banking operations which includes cash and teller, customer service and funds transfer, from my home country Nigeria. I have good oral and written communication skills, ability to professional address customer issues, ability to maintain record, team supervision.

I am presently a student of international business management in centennial college, and i am looking for part time roles in banks to show case my experience.

Head of Operations              Zenith Bank Limited, Nigeria     2020 – April 2023

• Manage and supervise banking operations and administrative activities in the branch.
• Ensure compliance with the bank's policies and procedures in the processing of transactions.
• Verify and authorise the processing of clearing cheques, import duties and other transactions.
• Verify and authorise payments via electronic and other banking platforms.
• Authorise issuance of manager' cheque.
• Co-ordinate reconciliation of electronic transactions, web payments and other general ledger accounts.
• Monitor staff performance and provide relevant feedback.
• Report rendition.
• Achieved expense reductions of about 5% in 2019,12.5% in 2020,16% in 2021,24% in 2022 through successful renegotiation of services with vendors.
• Account for up to $200,000 in vault assets by following all safety procedures and managing both electronic and paper trails on all cash transfers.

Funds Transfer Officer        Zenith Bank Limited, Nigeria                                  2013 -- 2020

• Supervise the activities and performance of over 30 staff across functions which include funds transfer, cash management, customer service, treasury operation and information technology.
• Resolve escalated customer's issues by communicating and working closely with internal business partners.
• Review the Branch General Ledgers, ATM GLs and carry out reconciliations as required.
• Verify daily deposits to client's business accounts in excess of $20m, updated customer information in compliance to Anti Money Laundering (AML) and Know Your Customer (KYC) policies.
• Provide details for overdrafts, maintain cash limits for branch, monitor security equipment, and complete monthly branch audits.
• Verify and approve all funds transfers and operational accounting entries.
• Participate in the development and maintenance of quality control procedures by recommending guidelines for handling documents as they move through the banking system.

Head of Customer Service Unit     Zenith Bank Limited,         Nigeria                                                                                                                       2008-2013

• Account opening, transfer, documentation update and closure.
• E-product management, including the processing and administration of all e-product requests by customers and ensuring resolution of complaints arising from use of e-products.
• Cheque book management including processing and release of cheque book.
• Customer feedback and complaints management.
• Process reference letters (trade, embassy and confirmation of bank details) and confirmation of signature letters.
• Process international trade transactions.
• Account/relationship management.
• Review and call-over of transactions of staff in customer service unit and ensure compliance with all relevant policies and procedures.
• Ensure excellent customer service delivery and resolution of customer enquiries.
• Provide support and on-the-job training for new employees in the department.
• Record management.

Cash and teller staff                     Zenith Bank Limited, Nigeria                                                                                                                         2006 - 2008

• Receive/Pay cash and cheques.
• Frontline Management and customer enquiries
• Pay Western Union Money Transfer
• Process and reconcile taxes and bills payments.
• Process and reconcile various customized collections.

International business management            Centennial college, Ontario                        Present

MBA, Banking and Finance                             Bayero university kano, Nigeria                 2010

Bsc, Applied Chemistry                                    University of Jos, Nigeria                           2004

Both credentials evaluated by World Education Services(WES)