Ashley. Shale
About Ashley. Shale:
I started working in the hotel industry about 9 years ago as a guest services representative for The Econo Lodge Inn and suites, a Franchise hotel in rural Texas. I continued my hospitality career in San Diego for several years and worked at the Hacas Inn in Bamfield for the last year.
I remain calm under pressure, have strong problem-solving abilities and possess the communication skills needed to work with different types of personalities. I understand the pressure that comes from operating property's independently during my shift, so I thrive in almost any type of environment especially under pressure. I use these traits to handle escalations from guests when they arise and resolve all problems in a satisfactory manner. Additionally, I am almost done completing my associates degree in Business Administration.
Experience
Hacas Inn
Manager: Louella Dennis
226 Frigate rd. Bamfield, BC V0R 1B0
Guest Services Agent
January 2022 - February 2023
As a Front Desk Agent my responsibilities are to welcome guests when they check in or out of the property. Entering guests data in our system and posting charges and collecting payment for rooms and services, following all cash handling procedures. Handing all guest questions and concerns during my shift. I researched and prepared RFQs for the hotel renovation project, preparing excel sheets for the quotes and renovation cost. Although this property did not have a night audit, I was responsible for verifying that all end-of-day tasks have been completed by other departments during my closing shift. Process and verify reservation payments. Balance cash drawers and reconcile with receipts
Quality inn
Manager: Henry Patel
3878 Dalbergia Ct. San Diego, Ca 9113
Guest Services Agent, Night Audit
September, 2019 - April, 2020
As a GSA I greet and check guests in upon arrival and provide them with hotel information. Audit and balance reports from the day shifts, answer phones, schedule wake-up calls and take reservations. I am responsible for verifying that all end-of-day tasks have been completed by other departments. Process and verify reservation payments. Balance cash drawers and reconcile with receipts
Red Roof
Manager: Vanessa Brandon
4545 Mission Bay Dr. San Diego, CA 92109
Guest Service Agent, Night Auditor
May, 2018 - September, 2019
As a Front Desk Agent/ Night Auditor my responsibilities are to welcome guests when they check in or out of the property. Entering guests data in our system and posting charges and collecting payment for rooms and services, following all cash handling procedures. Additionally as a Night Auditor I close out the hotel financials at the end of each business day and make any necessary corrections.
Econo lodge Inn and Suites
Manager: Louella Dennis
3902 N. Highway 35, Fulton, TX 78358
Guest Service Agent, Night Auditor and Housekeeper
Jan, 2014 - September, 2017
As a Front Desk Agent/ Night Auditor my responsibilities were to welcome and register guests and offer them services and room rates. Handling guests check-ins and checkouts in a professional specialized manner. Posting charges and collecting payment for rooms and services, following all cash handling procedures. Additionally as a Night Auditor I was responsible for auditing all guest information and closing out the hotel financials at the end of each business day and making any necessary corrections. As a housekeeper, I always paid special attention to detail while cleaning to achieve the highest customer satisfaction to promote guest loyalty. My Duties included but were not limited to sweeping, mopping, vacuuming, changing the linens and making the bed in a neat hotel specific manner. I also attended to the dirty linens, washing and drying; using the hotel’s industrial machines and folding the linens with the appropriate folding techniques.
Education
San Diego High School Sci-tech
September 10 ,2010 - August 15, 2013
1405 Park Blvd, San Diego, CA 92101
High School Graduate
San Diego City College
August 22 ,2016 - Currently enrolled
1313 Park Blvd, San Diego, CA 92101
Anticipated completion of degree program Fall 2023
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