ashok kanthula

• Good problem-solving skills 
• Strong work ethics with remarkable customer handling skills 
• Security cameras/alarms 
• Intruders’ checking and responding to emergencies. 

Security Guard Feb 2022 – May 2022 Part Time – Apple store, AMB mall, India. • Patrolled mall on foot 4-5 times a shift, reducing cases of theft. • Conducted routine check-ups of security equipment/systems. • Troubleshooting and completing maintenance • Wrote daily shift reports and submitted before end of shift. • Patrolled store, acknowledged customers, and reviewed CCTV footage, to deter shoplifters and enforce federal, state, and store safety guidelines. • Reported alarms, incidents, and crimes

CUSTOMER SERVICE REPRESENTATIVE Sept 2022 – Dec 2022 We Delis Pvt Ltd, Hyderabad, Telangana • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with minimal wait times. • Offering advice and assistance to customers, paying attention to special needs or wants. • Cultivated customer loyalty, promoted repeat business, and improved sales. • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Conestoga College, Cambridge, Ontario Diploma Structural Packaging Design and Management 2023 - Present 

Rajiv Gandhi University of Knowledge Technologies CGPA: 7.38/10 Bachelor’s in Metallurgical and Materials engineering 2017 – 2021